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Professional Sales Certificate

Program Code: 9010412

The Professional Sales Certificate provides students with the consultative selling skills needed to be a successful, professional sales person. Learners who complete this certificate will be able to sell products in both the consumer and business markets as well as gain insight into the responsibilities of sales managers. All credits from this certificate may be applied toward the Marketing-Professional Sales Emphasis associate degree or the Professional Sales technical diploma.

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Certificate Completers will be able to

• Evaluate customer needs.
• Determine appropriate product/service solutions.
• Create effective sales presentations.
• Uncover and handle objections.
• Provide customer service to build long-lasting relationships.

Completers will be able to apply credits toward the following programs:

• 311048, Professional Sales Technical Diploma
• 101043, Marketing - Professional Sales Emphasis

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Curriculum
Catalog No. Description
Credits
10-104-101 SELLING PRINCIPLES ...selling as a career; success factors in selling; personality development; product knowledge; and the sales process involving preparation, approach, presentation-demonstration, handling objections, and closing the sale successfully.
10-104-191 CUSTOMER SERVICE ...examine customer service culture, develop communication and listening skills, explore diversity in the workplace, develop skills for handling challenging customers, and explore the impact of technology on customer service and engagement.
10-104-152 PROFESSIONAL SALES: OVERVIEW & PREP ...develop an understanding of the role consultative selling plays in a market based economy, and how to create a strong foundation to begin the selling process.
10-104-160 PROFESSIONAL SALES: PRESENTATION SOLUTIONS ...develop a system to accurately determine a customers needs, and how to create a dynamic and customized sales presentation that clearly articulates creative solutions for the customer.
10-104-166 PROFESSIONAL SALES: NEGOTIATION & CLOSING TECHNIQUES ...identify then navigate through customer resistance, and to utilize effective closing strategies that ensure customer satisfaction and promote goodwill.
10-104-169 PROFESSIONAL SALES: BUILDING LONG-TERM PARTNERSHIPS ...utilize post-sale service efforts and communication skills to build long-lasting customer relationships.
Certificate Total
15
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Note

It is recommended that courses be taken in the order listed.

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