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Customer Service - Certificate

Good customer service helps companies to retain customers, reinforces their values and brand, and drives positive word-of-mouth marketing. The Customer Service Certificate teaches the skills to create a customer experience that drives competitive advantage. Credits from this certificate may apply toward the Marketing associate degree and Digital Marketing technical diploma.

Program Code: 901049
Home » Academics and Training » Customer Service
Area of Study: Business

Program Costs & Financial Aid

See costs of tuition, books, and supplies.

Contact an NWTC admissions advisor to find the best way to pay for this program.

Estimates based on in-state residency. Learn more about tuition and fees.

Explore Locations

Offered At:


  • Day
  • Evening
  • Full-time
  • Online
  • Part-time

How do I get started in this program?

Requirements for Certificate Entry

  • Apply at
  • Enroll in Classes.

What are my courses?


Students following the study plan below will complete the certificate in the number of semesters shown.

Total Credits 9

Certificate Outcomes

  • Identify, analyze, and resolve customer service problems.
  • Develop and implement communication to customers.
  • Apply marketing concepts and service standards.

Classes wherever you have an internet connection. 

  • An in-person career experience, such as an internship, practicum, or credit for prior learning, may be required.
  • Some online courses may be held at specific dates/times.
Classes between the hours of 6:00 a.m. and 5:30 p.m.
Classes between the hours of 5:30 p.m. and 10:30 p.m.
A combination of online classes and Saturday and/or Sunday classes.
12 or more credits per term.
Fewer than 12 credits per term.