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Customer Service - Certificate

Good customer service helps companies to retain customers, reinforces their values and brand, and drives positive word-of-mouth marketing. The Customer Service Certificate teaches the skills to create a customer experience that drives competitive advantage. Credits from this certificate may apply toward the Marketing associate degree and Digital Marketing technical diploma.

Program Code: 901049
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Home » Academics and Training » Customer Service
Area of Study: Business Operations

Program Costs & Financial Aid

See costs of tuition, books, and supplies.

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Estimates based on in-state residency. Learn more about tuition and fees.

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How do I get started in this program?

Requirements for Certificate Entry

  • Apply at www.nwtc.edu/apply.
  • Enroll in Classes.

What are my courses?

Curriculum

Students following the study plan below will complete the certificate in the number of semesters shown.

8 Week 1

8 Week 2
Total Credits 9

Certificate Outcomes

  • Identify, analyze, and resolve customer service problems.
  • Develop and implement communication to customers.
  • Apply marketing concepts and service standards.
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Online

Classes wherever you have an internet connection. 

  • An in-person career experience, such as an internship, practicum, or credit for prior learning, may be required.
  • Some online courses may be held at specific dates/times.
Day
Classes between the hours of 6:00 a.m. and 5:30 p.m.
Evening
Classes between the hours of 5:30 p.m. and 10:30 p.m.
Weekend
A combination of online classes and Saturday and/or Sunday classes.
Full-time
12 or more credits per term.
Part-time
Fewer than 12 credits per term.