CONTENTSTART
Academics & Training / Programs & Degrees / Fields of Interest / Business / Business Professional Essentials

Business Professional Essentials Pathway Certificate

Print program overview

Program Code: 611061

Prepare to work in a business environment by learning general office and customer service skills. All courses in this certificate may be applied toward the Administrative Professional associate degree program or Office Professional technical diploma.

EXCLUDESTART

Program Costs & Financial Aid

EXCLUDEEND

Certificate Completers will be able to

• Develop a professional image.
• Use word processing features.
• Use spreadsheet features.
• Understand office technology.
• Learn effective customer contact skills.
• Use e-mail and calendaring tools effectively.

EXCLUDESTART
Curriculum
Students following the study plan below will complete the Business Professional Essentials Pathway Certificate in the number of semesters shown.
FIRST SEMESTER
10-106-114 KEYBOARDING-SPEED BUILDING ...typing skill and speed development on the alphabetic and numeric keyboards using analytic/diagnostic software. Basic document processing.
View Course Outcomes
Credit for Prior LearningCredit for Prior Learning Available »
10-103-121 MICRO: WORD-INTRODUCTION ...word processing basics including creating, revising, formatting, printing; sections, tabs, multiple-page numbering; manipulating text; creating headers/footers; creating/formatting tables, graphics; and merging documents.
View Course Outcomes
Credit for Prior LearningCredit for Prior Learning Available »
10-103-131 MICRO: EXCEL-INTRODUCTION ...creating a worksheet, enhancing worksheet appearance, moving and copying data, using formulas and functions, creating charts and using clip art. Windows experience improves success; consider 10-103-111, Windows/Computer Basics.
View Course Outcomes
10-106-102 OFFICE TECHNOLOGIES...an introduction to the information processing cycle including new technology, computer system unit, Internet research, input and output devices, software, networks, ergonomics, and data storage.
View Course Outcomes
Credit for Prior LearningCredit for Prior Learning Available »
10-103-161 OUTLOOK ...create and organize E-mail, schedule meetings, create tasks, and manage contacts.
View Course Outcomes
Credit for Prior LearningCredit for Prior Learning Available »
10-106-153 PROFESSIONAL PROFILE ...developing a professional image and attitude, including study of business ethics and etiquette; goal setting; anger, stress, and time management; understanding of diverse cultures; and development of platform skills.
View Course Outcomes
10-106-172 CUSTOMER CONTACT SKILLS...a hands-on approach to dealing with customers on the phone and in-person. Students will develop effective and efficient telephone etiquette, messaging, and voicemail skills.
View Course Outcomes
SEMESTER TOTAL
11
TOTAL CREDITS
11
EXCLUDEEND
EXCLUDESTART

FlexEd Available

Flexible formats are available for this program.

Pathways badge - Courses in this program seamlessly transfer to the highest program in the pathway.
EXCLUDEEND
CONTENTEND