Business Professional Essentials Pathway Certificate

What careers are in my future?

Certificate Completers will be able to

• Develop a professional image.

• Use word processing features.

• Use spreadsheet features.

• Understand office technology.

• Learn effective customer contact skills.

• Use e-mail and calendaring tools effectively.

How do I get started in this program?

Keyboarding-Speed Building

What will I learn?

Curriculum

Students following the study plan below will complete the Business Professional Essentials Pathway Certificate in the number of semesters shown.

FIRST SEMESTER

10-106-114

10-106-114 KEYBOARDING-SPEED BUILDING ...skill development on the alphabetic keyboard using analytic/diagnostic software.

10-103-121

Micro: Word-Intro

10-103-121 MICRO: WORD-INTRODUCTION ...word processing basics including creating, revising, formatting, printing; sections, tabs, multiple-page numbering; manipulating text; creating headers/footers; creating/formatting tables, graphics; and merging documents.

10-103-131

Micro: Excel-Intro

10-103-131 MICRO: EXCEL-INTRODUCTION ...creating a worksheet, enhancing worksheet appearance, moving and copying data, using formulas and functions, creating charts and using clip art. Windows experience improves success; consider 10-103-111, Windows/Computer Basics.

10-106-102

Office Technologies

10-106-102 OFFICE TECHNOLOGIES...an introduction to the information processing cycle including new technology, computer system unit, Internet research, input and output devices, software, networks, ergonomics, and data storage.

10-103-161

Outlook

10-103-161 OUTLOOK ...create and organize E-mail, schedule meetings, create tasks, and manage contacts.

10-106-153

Professional Profile

10-106-153 PROFESSIONAL PROFILE ...developing a professional image and attitude, including study of business ethics and etiquette; goal setting; anger, stress, and time management; understanding of diverse cultures; and development of platform skills.

10-106-172

Customer Contact Skills

10-106-172 CUSTOMER CONTACT SKILLS...a hands-on approach to dealing with customers on the phone and in-person. Students will develop effective and efficient telephone etiquette, messaging, and voicemail skills.

SEMESTER TOTAL

TOTAL CREDITS