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Academics & Training / Programs & Degrees / Fields of Interest / Business / Business Professional Essentials

Business Professional Essentials Pathway Certificate

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Program Code: 611061

Prepare to work in a business environment by learning general office and customer service skills. All courses in this certificate may be applied toward the Administrative Professional associate degree program or Office Professional technical diploma.

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Program Costs & Financial Aid

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Certificate Completers will be able to

• Develop a professional image.
• Use word processing features.
• Use spreadsheet features.
• Understand office technology.
• Learn effective customer contact skills.
• Use e-mail and calendaring tools effectively.

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Curriculum
Students following the study plan below will complete the Business Professional Essentials Pathway Certificate in the number of semesters shown.
FIRST SEMESTER
10-106-114 KEYBOARDING-SPEED BUILDING ...skill development on the alphabetic keyboard using analytic/diagnostic software.
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Credit for Prior LearningCredit for Prior Learning Available »
10-103-121 MICRO: WORD-INTRODUCTION ...word processing basics including creating, revising, formatting, printing; sections, tabs, multiple-page numbering; manipulating text; creating headers/footers; creating/formatting tables, graphics; and merging documents.
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Credit for Prior LearningCredit for Prior Learning Available »
10-103-131 MICRO: EXCEL-INTRODUCTION ...creating a worksheet, enhancing worksheet appearance, moving and copying data, using formulas and functions, creating charts and using clip art. Windows experience improves success; consider 10-103-111, Windows/Computer Basics.
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10-106-102 OFFICE TECHNOLOGIES...an introduction to the information processing cycle including new technology, computer system unit, Internet research, input and output devices, software, networks, ergonomics, and data storage.
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Credit for Prior LearningCredit for Prior Learning Available »
10-103-161 OUTLOOK ...create and organize E-mail, schedule meetings, create tasks, and manage contacts.
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Credit for Prior LearningCredit for Prior Learning Available »
10-106-153 PROFESSIONAL PROFILE ...developing a professional image and attitude, including study of business ethics and etiquette; goal setting; anger, stress, and time management; understanding of diverse cultures; and development of platform skills.
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10-106-172 CUSTOMER CONTACT SKILLS...a hands-on approach to dealing with customers on the phone and in-person. Students will develop effective and efficient telephone etiquette, messaging, and voicemail skills.
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SEMESTER TOTAL
11
TOTAL CREDITS
11
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FlexEd Available

Flexible formats are available for this program.

Pathways badge - Courses in this program seamlessly transfer to the highest program in the pathway.
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