IT: Technology Support Specialist Associate Degree

Program Code: 101543

The demand for computer support specialists is growing as the number of computers and their level of complexity rise, according to the U.S. Department of Labor. As a Computer Support Specialist- IT program graduate, you're prepared for a variety of careers including IT consultant, help desk/support specialist, PC programmer, computer sales representative, IT trainer, network assistant, desktop application developer, and PC repair technician.

Follow Your Path

All credits from the following technical diploma(s) apply toward this associate degree:

Computer Support Technician - IT, 311546,

All credits from the following certificate(s) apply toward this associate degree:

Computer Support, 901542

Employment Potential

A graduate of the program will have the potential for employment in the following areas:

  • IT Consultant: provides one-on-one problem solving for users.
  • Help Desk/Support Specialist: develops customized user menus, installs software packages, administers networks, and is a support technician for software packages.
  • PC Programmer: performs detailed program design, coding, testing, debugging, documentation, and implementation of online or interactive systems.
  • Computer Sales Representative: makes customer calls, establishes customer contacts, identifies customer needs, and prepares proposals.
  • IT Trainer: trains employees on software packages which enable the user to solve problems on an individual basis.
  • Network Assistant: helps to configure networks, installs hardware and software, and trains users.
  • Desktop Application Developer: provides for the development, testing, implementation, documentation, and support of customized desktop applications.
  • PC Repair Technician: maintains and repairs hardware components of desktop computers, network servers and devices, and peripheral equipment including printers and scanners.

With additional education and/or work experience, graduates may find other opportunities for employment.

  • Network Administrator
  • Database Administrator
  • Internet Site Administrator
  • Hardware Technician
  • IT Department Supervisor
  • Computer Support Certifications such as, A+, Security +, Project+, CI3, HDI Desktop Support Specialist, HDI Support Center Analyst, Microsoft Certified Professional

Requirements for Program Entry

  • Completed application.
  • High school transcript or equivalent. For a list of equivalents, go to
  • One year of high school algebra completed.
  • Ability to use computer keyboard and mouse.
  • To be admitted to this program, learners must achieve a prior cumulative high school or college grade point average of 2.6 or higher OR a satisfactory academic skills assessment score. College grade point average must be based on 15 credits or more. To learn more about starting this program, please contact an academic advisor at (920) 498-5444 or (888) 385-6982.
Curriculum: Students following the study plan below will complete the IT: Technology Support Specialist Associate Degree in the number of semesters shown.
First Semester
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Second Semester
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Third Semester
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Fourth Semester
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Curriculum Note: A student desiring a strong financial background or a student planning to double major in Accounting is advised to substitute the four credit Accounting 1 (10-101-110) for the three-credit Accounting for Non-Accountants (10-101-106). To discuss this further, please contact an NWTC academic advisor.

The credit for 10-890-101, College 101 is an Institutional Requirement for graduation. Consequently, it is not part of the program requirements, but must be passed with a C.

Program Outcomes

  • Manage information technology hardware
  • Manage software
  • Support computer networks
  • Provide end user support
  • Solve information technology problems
  • Demonstrate customer service skill as an IT professional

Start here. Finish at a four-year.

NWTC transfer programs are offered through collaborative agreements with our four-year college and university partners. See where your associate degree credits will transfer >> EXCLUDEEND



Programs in the College of Business at Northeast Wisconsin Technical College are accredited by the Accreditation Council for Business Schools and Programs. ACBSP's accreditation process follows the Baldrige model. The accreditation focuses on recognizing teaching excellence, determining student learning outcomes, and a continuous improvement model. ACBSP’s student-centered teaching and learning approach, which is measured and analyzed for quality, ensures that students gain the right skills from their educational investment. Institutions with programs accredited by ACBSP are committed to continuous improvement that ensures their business program will give students the skills employers want. ACBSP - World Headquarters 11520 West 119th Street Overland Park, KS 66213 Phone: (913) 339-9356

Industry Credentials

With additional education students may obtain Technology Support Certifications such as, A+, Security +, Project+, CI3, HDI Desktop Support Specialist, HDI Support Center Analyst, Microsoft Certified Professional.

Study Abroad Opportunities

The International Programs staff continually seeks opportunities for students to travel abroad for educational experiences that may be offered in association with program courses. To find out more about which of your program courses may offer an opportunity during this academic year, contact your academic advisor or visit

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