Course Description
10-154-190 Help Desk/User Sup ...describe the role of the help desk in technology support, use terminology, processes, and tools, and demonstrate the use of business, technical, communication, and self-management skills required for help desk support professionals.
Course Typically Offered
Most NWTC classes are offered in 8-week sessions. Learn more about how our class schedule can help you succeed.
What will I learn?
- Explore roles in the user support industry
- Investigate help desk operational procedure
- Demonstrate communication skills needed by successful help desk professionals
- Explore strategies to effectively support end users
- Examine product support standards
- Demonstrate effective problem solving techniques
- Explore methods for training end users
- Improve professional effectiveness
- Compile a user support utility tool kit
Class list
1 classes found
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Class Number: CISMICRO 10154190-1 - Help Desk/User Sup