Customer Service
Credits: 3
Course Number: 10-104-191
Course Description
10-104-191 CUSTOMER SERVICE ...examine customer service culture, develop communication and listening skills, explore diversity in the workplace, develop skills for handling challenging customers, and explore the impact of technology on customer service and engagement.
Course Typically Offered
Most NWTC classes are offered in 8-week sessions. Learn more about how our class schedule can help you succeed.
Credit for Prior Learning
How can I use this course to achieve my career goals?
This course is associated with the following programs:
What will I learn?
- Examine how culture contributes to successful organizations.
- Develop positive verbal communication tools and techniques for serving customers.
- Develop positive nonverbal communication tools and techniques for serving customers.
- Demonstrate effective listening skills.
- Evaluate how culture contributes to successful service organizations.
- Value individual differences in customer service operations.
- Utilize appropriate behavior styles to service customers.
- Develop strategies for handling challenging customers.
- Demonstrate how culture contributes to successful organizations.
- Utilize technology to engage customers and solve problems.
Class Details
- Class Number:
- 51360
- Delivery:
- Online
- Term:
- Summer 2024
- Instructors:
- Ronnie Coyle
- Date Range:
- -
Estimated Cost:
$624.55
*
Class Notes
This is an Online class that can be accessed anywhere using internet. For more information regarding this delivery and how to access your class, see www.nwtc.edu/onlinefaq.
Meeting Times
| Dates | Day(s) / Time | Location(s) |
|---|---|---|
| 06/06/24 - 08/02/24 |
Anytime
Anytime |
Online
|
* Cost displayed is an estimate and may be discounted if attendees are residents of Northeast Wisconsin Back to cost