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Customer Service

Credits: 3
Course Number: 10-104-191

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Course Description

10-104-191 CUSTOMER SERVICE ...examine customer service culture, develop communication and listening skills, explore diversity in the workplace, develop skills for handling challenging customers, and explore the impact of technology on customer service and engagement.

Course Typically Offered

  • Summer
  • Fall
  • Spring

Most NWTC classes are offered in 8-week sessions. Learn more about how our class schedule can help you succeed.

Credit for Prior Learning

How can I use this course to achieve my career goals?

What will I learn?

  1. Examine how culture contributes to successful organizations.
  2. Develop positive verbal communication tools and techniques for serving customers.
  3. Develop positive nonverbal communication tools and techniques for serving customers.
  4. Demonstrate effective listening skills.
  5. Evaluate how culture contributes to successful service organizations.
  6. Value individual differences in customer service operations.
  7. Utilize appropriate behavior styles to service customers.
  8. Develop strategies for handling challenging customers.
  9. Demonstrate how culture contributes to successful organizations.
  10. Utilize technology to engage customers and solve problems.
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9 classes found

Class Number: 23075

Date:
-
Delivery:
Blended - Less than 50% Online
Term:
Spring 2025
Session:
8W2
Online
4/1/2025 - 5/20/2025
Green Bay Campus Room BT324
4/1/2025 - 5/20/2025
Tu — 12:30 PM - 3:20 PM
$624.55

Class Number: 23074

Date:
-
Delivery:
Blended - Less than 50% Online
Term:
Spring 2025
Session:
8W2
Online
3/27/2025 - 5/20/2025
Green Bay Campus Room BT324
3/27/2025 - 5/15/2025
Th — 8:30 AM - 11:20 AM
$624.55

Class Number: 23073

Date:
-
Delivery:
Online
Term:
Spring 2025
Session:
8W2
Online
3/26/2025 - 5/20/2025
$624.55

Class Number: 23071

Date:
-
Delivery:
Online Live
Term:
Spring 2025
Session:
8W1
Online
1/23/2025 - 3/17/2025
Web Conference
1/23/2025 - 3/13/2025
Th — 5:30 PM - 8:20 PM
$624.55

Class Number: 23070

Date:
-
Delivery:
Online
Term:
Spring 2025
Session:
8W1
Online
1/21/2025 - 3/17/2025
$624.55

Class Number: 83028

Date:
-
Delivery:
Blended - Less than 50% Online
Term:
Fall 2024
Session:
8W2
Online
10/29/2024 - 12/20/2024
Green Bay Campus Room BT322
10/29/2024 - 12/17/2024
Tu — 12:30 PM - 3:20 PM
$624.55

Class Number: 83027

Date:
-
Delivery:
Online
Term:
Fall 2024
Session:
8W2
Online
10/23/2024 - 12/20/2024
$624.55

Class Number: 83026

Date:
-
Delivery:
Online Live
Term:
Fall 2024
Session:
8W1
Online
8/22/2024 - 10/14/2024
Web Conference
8/22/2024 - 10/10/2024
Th — 5:30 PM - 8:20 PM
$624.55

Class Number: 83025

Date:
-
Delivery:
Online
Term:
Fall 2024
Session:
8W1
Online
8/19/2024 - 10/14/2024
$624.55
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