IT Technology Support Specialist - Associate Degree
The demand for technology support specialists is growing as the quantity of technological devices and their level of complexity rises. You will learn multiple OS platforms, software applications, desktop/laptop support, mobile/Internet of Things (IoT) configuration, and support for any environment. IT Technology Support Specialists’ opportunities for employment can range from Technology Support, IT consultants, Network support – all focus on innovation and maintaining current and future technology. Graduates of this associate degree are also prepared to pursue vendor certification. If you like to work with emerging technologies, using a hands-on approach, the Technology Support Specialist program is for you.
Program Costs & Financial Aid
See costs of tuition, books, and supplies.This program is fully eligible for financial aid.
Estimates based on in-state residency. Learn more about tuition and fees.
Explore Locations
Follow Your Path
All credits from the following technical diploma(s) apply toward this associate degree:
IT Technology Support Technician, 311546,
All credits from the following certificate(s) apply toward this associate degree:
IT Technology Support, 901542
Delivery
How do I get started in this program?
Requirements for Program Entry
- Apply at www.nwtc.edu/apply
- Submit high school, GED, or HSED transcripts and college transcripts (if applicable) to transcripts@nwtc.edu
- Tip! Our admission advisors will assist you through every step. Have questions? Connect with NWTC Admissions at start@nwtc.edu or 920-498-5444.
What are my courses?
Curriculum
Students following the study plan below will complete the IT Technology Support Specialist Associate Degree in the number of semesters shown.
First Semester
8 Week 1
8 Week 2
Second Semester
8 Week 1
8 Week 2
Third Semester
8 Week 1
8 Week 2
Full Semester
Fourth Semester
8 Week 1
8 Week 2
Full Semester
- Curriculum Note: The credit for 10-890-101, College 101 is an Institutional Requirement for graduation. Consequently, it is not part of the program requirements, but must be passed with a C.
Program Outcomes
- Manage information technology hardware
- Manage software
- Support computer networks
- Provide end user support
- Solve information technology problems
- Demonstrate customer service skill as an IT professional
What careers are in my future?
Graduate Employment
with 83% in field
Median Starting Salary
Source: NWTC Graduate Outcome Survey
Employment Potential
A graduate of the program will have the potential for employment in the following areas:
- IT Consultant: provides one-on-one problem solving for users.
- Help Desk/Support Specialist: develops customized user menus, installs software packages, administers networks, and is a support technician for software packages.
- PC Programmer: performs detailed program design, coding, testing, debugging, documentation, and implementation of online or interactive systems.
- Computer Sales Representative: makes customer calls, establishes customer contacts, identifies customer needs, and prepares proposals.
- IT Trainer: trains employees on software packages which enable the user to solve problems on an individual basis.
- Network Assistant: helps to configure networks, installs hardware and software, and trains users.
- Desktop Application Developer: provides for the development, testing, implementation, documentation, and support of customized desktop applications.
- PC Repair Technician: maintains and repairs hardware components of desktop computers, network servers and devices, and peripheral equipment including printers and scanners.
Employment opportunities with additional education
- Network Administrator
- Database Administrator
- Internet Site Administrator
- Hardware Technician
- IT Department Supervisor
- Computer Support Certifications such as, A+, Security +, Project+, CI3, HDI Desktop Support Specialist, HDI Support Center Analyst, Microsoft Certified Professional
What's next after graduation?
Start here. Finish at a four-year.
NWTC transfer programs are offered through collaborative agreements with our four-year college and university partners. See where your associate degree credits will transfer.
What else do I need to know about the program?
Accreditation
Programs in the College of Business at Northeast Wisconsin Technical College are accredited by the Accreditation Council for Business Schools and Programs. ACBSP's accreditation process follows the Baldrige model. The accreditation focuses on recognizing teaching excellence, determining student learning outcomes, and a continuous improvement model. ACBSP’s student-centered teaching and learning approach, which is measured and analyzed for quality, ensures that students gain the right skills from their educational investment. Institutions with programs accredited by ACBSP are committed to continuous improvement that ensures their business program will give students the skills employers want. ACBSP - World Headquarters 11520 West 119th Street Overland Park, KS 66213 Phone: (913) 339-9356 www.acbsp.com
Industry Credentials
With additional education students may obtain Technology Support Certifications such as, A+, Security +, Project+, CI3, HDI Desktop Support Specialist, HDI Support Center Analyst, Microsoft Certified Professional.
Study Abroad Opportunities
The International Programs staff continually seeks opportunities for students to travel abroad for educational experiences that may be offered in association with program courses.
Learn more about upcoming study abroad opportunities.
Defy expectations and follow your passion
Dream jobs have nothing to do with gender. Discover the benefits of nontraditional occupations.
- Online
-
Classes wherever you have an internet connection.
- An in-person career experience, such as an internship, practicum, or credit for prior learning, may be required.
- Some online courses may be held at specific dates/times.
- Day
- Classes between the hours of 6:00 a.m. and 5:30 p.m.
- Evening
- Classes between the hours of 5:30 p.m. and 10:30 p.m.
- Weekend
- A combination of online classes and Saturday and/or Sunday classes.
- Full-time
- 12 or more credits per term.
- Part-time
- Fewer than 12 credits per term.