Help Desk/User Sup
Credits: 2
Course Number: 10-154-190
Course Description
10-154-190 Help Desk/User Sup ...describe the role of the help desk in technology support, use terminology, processes, and tools, and demonstrate the use of business, technical, communication, and self-management skills required for help desk support professionals.
Course Typically Offered
Most NWTC classes are offered in 8-week sessions. Learn more about how our class schedule can help you succeed.
How can I use this course to achieve my career goals?
This course is associated with the following programs:
What will I learn?
- Explore roles in the user support industry
- Investigate help desk operational procedure
- Demonstrate communication skills needed by successful help desk professionals
- Explore strategies to effectively support end users
- Examine product support standards
- Demonstrate effective problem solving techniques
- Explore methods for training end users
- Improve professional effectiveness
- Compile a user support utility tool kit
Class Details
- Class Number:
- 83211
- Delivery:
- Online
- Term:
- Fall 2024
- Session:
- 8W1
- Instructors:
- Robert Limberg
- Date Range:
- -
Estimated Cost:
$332.70
*
Class Notes
This is an Online class that can be accessed anywhere using internet. For more information regarding this delivery and how to access your class, see www.nwtc.edu/onlinefaq.
Meeting Times
| Dates | Day(s) / Time | Location(s) |
|---|---|---|
| 08/19/24 - 10/14/24 |
Anytime
Anytime |
Online
|
* Cost displayed is an estimate and may be discounted if attendees are residents of Northeast Wisconsin Back to cost