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IT: Technology Support Technician - Technical Diploma

This one-year technical diploma emphasizes problem solving using microcomputer hardware and software facilities including command line environment and Windows operating systems, Microsoft Word, and Microsoft Excel. As a graduate, you may choose a career as an IT consultant, providing one-on-one problem solving to computer users, or work as a computer sales representative.

Program Code: 311546
Home » Academics and Training » IT: Technology Support Technician
Area of Study: Information Technology

Program Costs & Financial Aid

Tuition: $4,979, Books: $592, Supplies: $50

Total Approximate Costs
$5,621

This program is fully eligible for financial aid.

Estimates based on in-state residency. Learn more about tuition and fees.

Explore Locations

Offered At:

Follow Your Path

All credits from this technical diploma apply toward the following associate degree(s):

IT: Technology Support Specialist, 101543

Some credits from the following certificate(s) apply toward this technical diploma:

IT: Technology Support, 901542

Delivery

  • Day
  • Evening
  • Full-time
  • Online: Some online courses may be delivered at specific times each week.
  • Part-time

How do I get started in this program?

Requirements for Program Entry

  • Apply at www.nwtc.edu/apply
  • Submit high school, GED, or HSED transcripts and college transcripts (if applicable) to transcripts@nwtc.edu
  • Tip! Our admission advisors will assist you through every step. Have questions? Connect with NWTC Admissions at start@nwtc.edu or 920-498-5444.

What are my courses?

Curriculum

Students following the study plan below will complete the IT: Technology Support Technician Technical Diploma in the number of semesters shown.

Total Credits 31
  • Curriculum Note: The credit for 10-890-101, College 101 is an Institutional Requirement for graduation. Consequently, it is not part of the program requirements, but must be passed with a C.
  • Students must earn a grade of “C” or higher in English Comp 1 in order to progress to Technical Reporting.

Program Outcomes

  • Provide entry level end user support
  • Manage operating systems and application software
  • Support information technology hardware
  • Provide basic network support for existing network installations

What careers are in my future?

Employment Potential

A graduate of this program will have the potential for employment in the following areas:

  • IT Consultant: provides one-on-one problem solving for users.
  • Computer Sales Representative: makes customer calls, establishes customer contacts, identifies customer needs, and prepares proposals.

Employment opportunities with additional education

  • IT Trainer
  • Network Assistant
  • Computer Support Certifications such as, A+, Security +, Project+, CI3, HDI Desktop Support Specialist, HDI Support Center Analyst, Microsoft Certified Professional

What else do I need to know about the program?

Industry Credentials

With additional education students may obtain Technology Support Certifications such as, A+, Security +, Project+, CI3, HDI Desktop Support Specialist, HDI Support Center Analyst, Microsoft Certified Professional.

Study Abroad Opportunities

The International Programs staff continually seeks opportunities for students to travel abroad for educational experiences that may be offered in association with program courses. To find out more about which of your program courses may offer an opportunity during this academic year, contact your academic advisor or visit nwtc.edu/studyabroad.

Learn more about upcoming study abroad opportunities.

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Online

Classes wherever you have an internet connection. 

  • An in-person career experience, such as an internship, practicum, or credit for prior learning, may be required.
  • Some online courses may be held at specific dates/times.
Day
Classes between the hours of 6:00 a.m. and 5:30 p.m.
Evening
Classes between the hours of 5:30 p.m. and 10:30 p.m.
Weekend
A combination of online classes and Saturday and/or Sunday classes.
Full-time
12 or more credits per term.
Part-time
Fewer than 12 credits per term.