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Computer Support Technician - IT Technical Diploma

Program Code: 311546

This one-year technical diploma emphasizes problem solving using microcomputer hardware and software facilities including command line environment and Windows operating systems, Microsoft Word, and Microsoft Excel. As a graduate, you may choose a career as an IT consultant, providing one-on-one problem solving to computer users, or work as a computer sales representative.

Follow Your Path

All credits from this technical diploma apply toward the following associate degree(s):

101543, Computer Support Specialist - IT

Some credits from the following certificate(s) apply toward this technical diploma:

Computer Support, 901542

Employment Potential

A graduate of this program will have the potential for employment in the following areas:

  • IT Consultant: provides one-on-one problem solving for users.
  • Computer Sales Representative: makes customer calls, establishes customer contacts, identifies customer needs, and prepares proposals.

With additional education and/or work experience, graduates may find other opportunities for employment.

  • IT Trainer
  • Network Assistant
  • Computer Support Certifications such as, A+, Security +, Project+, CI3, HDI Desktop Support Specialist, HDI Support Center Analyst, Microsoft Certified Professional
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Requirements for Program Entry

  • Completed application.
  • High school transcript or equivalent. For a list of equivalents, go to www.nwtc.edu/gettingstarted.
  • One year of high school algebra completed.
  • Ability to use computer keyboard and mouse.
  • To be admitted to this program, learners must achieve a prior cumulative high school or college grade point average of 2.6 or higher OR a satisfactory academic skills assessment score. College grade point average must be based on 15 credits or more. To learn more about starting this program, please contact an academic advisor at (920) 498-5444 or (888) 385-6982.
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Curriculum
Curriculum: Students following the study plan below will complete the Computer Support Technician Technical Diploma in the number of semesters shown.
First Semester
Semester Total
16
Second Semester
Semester Total
15
Total Credits
31

Curriculum Note: Students must earn a "C" or better in English Composition 1 to enroll in Technical Reporting.

The credit for 10-890-101, College 101 is an Institutional Requirement for graduation. Consequently, it is not part of the program requirements, but must be passed with a C.

Program Outcomes

  • Develop attractive and effective slide shows using PowerPoint presentation software.
  • Develop professional letters and reports using Word document processing software.
  • Develop professional and user-friendly spreadsheets using Excel spreadsheet software.
  • Develop computer programs to perform common business functions using the Visual BASIC programming language.
  • Perform common help desk and end-user support functions using current technologies and protocols.
  • Install, configure, and maintain computer hardware and peripherals.
  • Perform basic computer system functions and operations using the command line and shell scripts.
  • Configure and administer common microcomputer operating systems.
  • Automate Windows operations using common operating system scripting languages.
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Industry Credentials

With additional education students may obtain Computer Support Certifications such as, A+, Security +, Project+, CI3, HDI Desktop Support Specialist, HDI Support Center Analyst, Microsoft Certified Professional.

Study Abroad Opportunities

The International Programs staff continually seeks opportunities for students to travel abroad for educational experiences that may be offered in association with program courses. To find out more about which of your program courses may offer an opportunity during this academic year, contact your academic advisor or visit nwtc.edu/studyabroad.

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