A student adds hardware to a computer

IT Technology Support Technician - Technical Diploma

Are you tired of tech troubles bringing your productivity to a halt? Enter the technology support technician! With their expertise and problem-solving skills, these tech-savvy professionals are the superheroes of the modern workplace, ready to swoop in and save the day when technology throws a curveball. From troubleshooting software and hardware issues to setting up and maintaining complex networks, the technology support technician is the go-to resource for keeping your technology running smoothly. So, if you're looking to ensure your tech stays up and running, look no further than the technology support technician!

Program Code: 311546
Home » Academics and Training » IT Technology Support Technician
Area of Study: Information Technology

Program Costs & Financial Aid

See costs of tuition, books, and supplies.

This program is fully eligible for financial aid.

Estimates based on in-state residency. Learn more about tuition and fees.

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Offered At:

Follow Your Path

All credits from this technical diploma apply toward the following associate degree(s):

IT Technology Support Specialist, 101543

Some credits from the following certificate(s) apply toward this technical diploma:

IT Technology Support, 901542


  • Day
  • Evening
  • Full-time
  • Online: Some online courses may be delivered at specific times each week.
  • Part-time

How do I get started in this program?

Requirements for Program Entry

  • Apply at www.nwtc.edu/apply
  • Submit high school, GED, or HSED transcripts and college transcripts (if applicable) to transcripts@nwtc.edu
  • Tip! Our admission advisors will assist you through every step. Have questions? Connect with NWTC Admissions at start@nwtc.edu or 920-498-5444.

What are my courses?


Students following the study plan below will complete the IT Technology Support Technician Technical Diploma in the number of semesters shown.

Total Credits 30
  • Curriculum Note: The credit for 10-890-101, College 101 is an Institutional Requirement for graduation. Consequently, it is not part of the program requirements, but must be passed with a C.

Program Outcomes

  • Provide entry level end user support
  • Manage operating systems and application software
  • Support information technology hardware
  • Provide basic network support for existing network installations

What careers are in my future?


Graduate Employment

with 67% in field


Median Starting Salary

Source: NWTC Graduate Outcome Survey

Employment Potential

A graduate of this program will have the potential for employment in the following areas:

  • IT Consultant: provides one-on-one problem solving for users.
  • Computer Sales Representative: makes customer calls, establishes customer contacts, identifies customer needs, and prepares proposals.

Employment opportunities with additional education

  • IT Trainer
  • Network Assistant
  • Computer Support Certifications such as, A+, Security +, Project+, CI3, HDI Desktop Support Specialist, HDI Support Center Analyst, Microsoft Certified Professional

What else do I need to know about the program?

Industry Credentials

With additional education students may obtain Technology Support Certifications such as, A+, Security +, Project+, CI3, HDI Desktop Support Specialist, HDI Support Center Analyst, Microsoft Certified Professional.

Study Abroad Opportunities

The International Programs staff continually seeks opportunities for students to travel abroad for educational experiences that may be offered in association with program courses.

Learn more about upcoming study abroad opportunities.

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Classes wherever you have an internet connection. 

  • An in-person career experience, such as an internship, practicum, or credit for prior learning, may be required.
  • Some online courses may be held at specific dates/times.
Classes between the hours of 6:00 a.m. and 5:30 p.m.
Classes between the hours of 5:30 p.m. and 10:30 p.m.
A combination of online classes and Saturday and/or Sunday classes.
12 or more credits per term.
Fewer than 12 credits per term.