IT Technology Support Specialist - Associate Degree

Students gain skills that lead to success in college and employment. This course encourages students to develop a growth mindset and make wise choices. Students should take this course in their first semester. (Pre-requisite: None.)

This course provides an overview of the interconnectedness among careers within Information Technology. Learn how various fields within the broader industry each play an integral role and how a personal brand fits into preparing you for your career choice.  (Corequisite: 10-890-101, College 101)

Learners will be introduced to installing, troubleshooting, and configuring: computing basics, PC Technician Responsibilities, hardware components, operating systems Basics, storage media, system implementation, and system management tools.

All college students, regardless of their college major, need to be able to make reasonable decisions about fiscal, environmental, and health issues that require quantitative reasoning skills. An activity based approach is used to explore numerical relationships, graphs, proportional relationships, algebraic reasoning, and problem solving using linear, exponential and other mathematical models. Students will develop conceptual and procedural tools that support the use of key mathematical concepts in a variety of contexts. This course may be used as the first of a two part sequence that ends with Quantitative Reasoning as the capstone general education math requirement. (Prerequisite: Next Gen Arith score greater/equal to 250 AND Rdg score greater/equal to 250; OR TABE A 9/10 Math greater/equal to 12.7 AND Rdg greater/equal to 8.8; OR TABE 11/12 Math greater/equal to 780 AND Rdg greater/equal to 567; OR ACT Math score greater/equal to 15 AND ACT Reading score greater/equal to 16; OR prep courses-contact an academic advisor 920-498-5444)

This course will provide the learner the opportunity to develop the knowledge, skills, process, and understanding of client OS installation, configuration, administration, including troubleshooting, network connectivity, standard system maintenance procedures, and command line introduction.

Learners develop knowledge/skills in planning, organizing, writing, editing. Students will also analyze audience/purpose, use elements of research, format documents using standard guidelines, and develop critical reading skills. (Prerequisite: High school GPA greater/equal to 2.6; OR ACT Reading score greater/equal to 16 AND English greater/equal to 18; OR Next Gen Reading score greater/equal to 250 AND Writing score greater/equal to 260; OR "preparatory course(s)", contact academic advisor at 920-498-5444)

Learners will continue to enhance their skills through installing, troubleshooting, and configuring: hardware, software, system management tools, file management and permissions setup, configuring peripheral devices, overview networking fundamentals, mobile and smart devices, printing and printer setup, security and best practices. (Prerequisite: 10-154-150, Hardware 1)

Core OS operation, configuration of desktop/network OS, manage software, system security/audit policy, data communications, network topologies, virtual desktop management and advanced scripting. (Prerequisites: 10-150-177, Network Essentials; 10-154-150, Hardware 1)

This course focuses on developing effective listening techniques and verbal and nonverbal communication skills through oral presentation, group activity, and other projects. The study of self, conflict, and cultural contexts will be explored, as well as their impact on communication. (Prerequisite: Next Gen Rdg score greater/equal to 250 AND Writing score greater/equal to 237; OR ACT Rdg score greater/equal to 16 AND English score greater/equal to 16; OR preparatory course-contact an academic advisor at 920-498-5444)

Describe the role of the help desk in technology support, use terminology, processes, and tools, and demonstrate the use of business, technical, communication, and self-management skills required for help desk support professionals.

Create code for generating the structure, function, and design of static websites using standards-based HTML5 and CSS3; validate code; test multi-browser and multi-device functionality.

Learners will develop an understanding of cybersecurity methods, terms, and key technical concepts to identify and protect assets against attacks.

Creating and editing documents, formatting and customizing documents, collaborating with others and working with reports, using tables, columns, and graphics.

Creating worksheets; enter data, make modifications, work with formulas and functions, create and enhance charts, manage data, transform data, conditional formatting, importing/exporting data, introduction to PivotTables and PivotCharts.

Introduction to programming using the Visual Basic.NET programming language. Program definition and design, form design, and the coding, testing, and debugging of programs are covered. (Prerequisites: 10-804-134, Mathematical Reasoning)

Plan documentation content and delivery methods; develop online, context-sensitive written documentation, become familiar with ISO 9000 standards, package PDF files, and create compiled help modules. Proficiency using Word required. (Prerequisite: 10-801-136, English Composition 1 or equivalent)

PC hardware, software, OS configuration, IT resources, malware, bootable and unattended install media, data backups, disaster recovery plans, troubleshooting, virtualization, RAID storage, server configuration, AR/VR/XR technology, emerging technologies. (Prerequisite: 10-154-153, Operating Systems & Data Com)

Database uses, database terminology, analyzing information requirements, data models, database design phases, entity relationships, normalization processes, database management systems, database objects, development environments, creating tables, writing queries using SQL, testing.

Create professional resume and cover letter, prepare for interviews, understand interviewing techniques, participate in a mock interview, evaluate outcomes of interview, and prepare for Career Experience. (Prerequisites: 10-105-100, Careers in Business OR 10-107-117, Careers in IT OR 10-201-100, Careers In Digital Arts)

This course introduces application software types and business usage. Students will be exposed to the differences between consumer and enterprise software versions, basic concepts behind service-oriented and microservices architecture, and software compatibility. (Prerequisite: 10-103-121, MS Word Intro; 10-103-131, MS Excel Intro)

Introduces the architectures, models, protocols, and networking elements that connect users, devices, applications and data through the internet and across modern computer networks - including IP addressing and Ethernet fundamentals. By the end of the course, students can build simple local area networks (LANs) that integrate IP addressing schemes, foundational network security, and perform basic configurations for routers and switches.

Write queries in a relational database: creating tables, setting primary/foreign keys, populating tables, manipulating data and reporting. Explore join types, stored procedures, functions, and database administration SQL statements. (Prerequisite: 10-154-125, Database Development)

Survey of theoretical foundations of human behavior such as sensation and perception, motivation, emotions, learning, personality, psychological disorders, therapy, stress, and human diversity in personal, social and vocational settings. (Prerequisite: Cumulative GPA of 2.6 or greater OR satisfactory reading and writing assessment scores OR 10-831-107, College Reading and Writing 1 with "B" or better OR Corequisite: 10-831-102, English Comp Prep)

Explore the business environment; global business; ethics and social responsibility; types of business ownership; entrepreneurship; role of management: operations management; human resources; marketing; managing financial resources and legal issues impacting business.

Effective presentation skills, plan training content and delivery methods, write lesson plans, provide training materials, conduct training sessions, and assess learners' grasp of stated objectives. (Prerequisites: 10-154-194, IT Documentation OR 10-152-173, Programming in C# Part 1)

Basic American values of justice and equality by teaching vocabulary, history of immigration/conquest, transcultural communication, legal liability, multicultural majority/minority relations, ageism, sexism, gender, sexual orientation, the disabled/ADA. (Prerequisite: Next Gen Rdg score greater/equal to 250 AND Writing score greater/equal to 237; OR ACT Rdg score greater/equal to 16 AND English greater/equal to 15; OR 10-831-107, College Reading and Writing with a B or better.)

Students can select any hands on experience related to: Internship, Field Research, Service Learning, Simulations, Capstone, Industry Related, or International. Instructor approval required. (Prerequisite:10-105-103, Career Fundamentals)