Professional Sales: Customer Needs Assessment
Credits: 1
Course Number: 10-104-161
Course Description
10-104-161 PROFESSIONAL SALES: CUSTOMER NEEDS ASSESSMENT ...assess customer needs with effective listening techniques and asking the right questions.
Course Typically Offered
Most NWTC classes are offered in 8-week sessions. Learn more about how our class schedule can help you succeed.
What will I learn?
- Qualify customers utilizing specific qualifying questions.
- Determine needs utilizing general information gathering questions.
- Utilize specific probing questions.
- Utilize summary confirmation questions.
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