IT Technology Support Specialist - Associate Degree

Students gain skills that lead to success in college, employment, and life. Students should take this course in their first semester. (Pre-requisite: None.)

This course provides an overview of the interconnectedness among careers within Information Technology. Learn how various fields within the broader industry each play an integral role and how a personal brand fits into preparing you for your career choice.  (Corequisite: 10-890-101, College 101 and you are enrolled in the Software Developer program)

Learners will be introduced to installing, troubleshooting, and configuring: computing basics, PC Technician Responsibilities, hardware components, operating systems Basics, storage media, system implementation, and system management tools.

All college students, regardless of their college major, need to be able to make reasonable decisions about fiscal, environmental, and health issues that require quantitative reasoning skills. An activity based approach is used to explore numerical relationships, graphs, proportional relationships, algebraic reasoning, and problem solving using linear, exponential and other mathematical models. Students will develop conceptual and procedural tools that support the use of key mathematical concepts in a variety of contexts. This course may be used as the first of a two part sequence that ends with Quantitative Reasoning as the capstone general education math requirement. (Prerequisite: GPA greater/equal to 2.6; OR Next Gen Arith score greater/equal to 250 AND Rdg score greater/equal to 250; OR ACT Math score greater/equal to 15 AND ACT Reading score greater/equal to 15; OR prep courses-contact an academic advisor 920-498-5444).

This course will provide the learner the opportunity to develop the knowledge, skills, process, and understanding of client OS installation, configuration, administration, including troubleshooting, network connectivity, standard system maintenance procedures, and command line introduction.

Learners develop knowledge/skills in planning, organizing, writing, editing. Students will also analyze audience/purpose, use elements of research, format documents using standard guidelines, and develop critical reading skills. (Prerequisite: GPA greater/equal to 2.6; OR ACT Reading score greater/equal to 15 AND English greater/equal to 18; OR Next Gen Reading score greater/equal to 250 AND Writing score greater/equal to 250; OR "preparatory course(s)", contact academic advisor at 920-498-5444)

Learners will continue to enhance their skills through installing, troubleshooting, and configuring: hardware, software, system management tools, file management and permissions setup, configuring peripheral devices, overview networking fundamentals, mobile and smart devices, printing and printer setup, security and best practices. (Prerequisite: 10-154-150, Hardware 1)

Core OS operation, configuration of desktop/network OS, manage software, system security/audit policy, data communications, network topologies, virtual desktop management and advanced scripting. (Prerequisites: 10-150-177, Windows Client Essentials; 10-154-150, Hardware 1 with a "C" or better and you are enrolled in the IT Technology Support Specialist program or 10-150-177, Windows Client Essentials with a "C" or better; 10-154-150, Hardware 1 with a "C" or better and you are enrolled in the Cybersecurity and IT Systems Administrator program)

This course focuses on developing effective listening techniques and verbal and nonverbal communication skills through oral presentation, group activity, and other projects. The study of self, conflict, and cultural contexts will be explored, as well as their impact on communication. (Prerequisite: GPA greater/equal to 2.6; OR Next Gen Rdg score greater/equal to 250 AND Writing score greater/equal to 237; OR ACT Rdg score greater/equal to 15 AND English score greater/equal to 15; OR preparatory course-contact an academic advisor at 920-498-5444)

Describe the role of the help desk in technology support, use terminology, processes, and tools, and demonstrate the use of business, technical, communication, and self-management skills required for help desk support professionals.

Create code for generating the structure, function, and design of static websites using standards-based HTML5 and CSS3; validate code; test multi-browser and multi-device functionality.

Learners will develop an understanding of cybersecurity methods, terms, and key technical concepts to identify and protect assets against attacks.

Creating and editing documents, formatting and customizing documents, collaborating with others and working with reports, using tables, columns, and graphics.

Creating worksheets; enter data, make modifications, work with formulas and functions, create and enhance charts, manage data, transform data, conditional formatting, importing/exporting data, introduction to PivotTables and PivotCharts.

Investigate the fundamentals of computer programming using the Python programming language. Students examine data types, variables, conditional statements, looping, array structures, and structured programming techniques. Upon completion of the course, students will be able to use Python to apply problem solving skills to create applications for delivery to various platforms.

Provides a foundation of syntax/semantics of C# .NET programming language to develop Windows-based applications. Covers the architecture of Microsoft's .NET platform where C# is the native language.

Use JavaScript to manipulate a web browser's Document Object Model (DOM). HTML and CSS are also used to create and update the page design. JavaScript is used to create objects, functions, validate web forms, store local data, access server data, and public API endpoints. (Prerequisite: 10-152-185, Website Coding HTML & CSS or you are enrolled in the Software Developer program you will need a "C" or better)

Plan documentation content and delivery methods; develop online, context-sensitive written documentation, become familiar with ISO 9000 standards, package PDF files, and create compiled help modules. Proficiency using Word required. (Prerequisite: 10-801-136, English Composition 1)

PC hardware, software, OS configuration, IT resources, malware, bootable and unattended install media, data backups, disaster recovery plans, troubleshooting, virtualization, RAID storage, server configuration, AR/VR/XR technology, emerging technologies. (Prerequisite: 10-154-153, Operating Systems & Data Com)

Database uses, database terminology, analyzing information requirements, data models, database design phases, entity relationships, normalization processes, database management systems, database objects, development environments, creating tables, writing queries using SQL, testing.

Create professional resume and cover letter, prepare for interviews, understand interviewing techniques, participate in a mock interview, evaluate outcomes of interview, and prepare for Career Experience. (Prerequisites: 10-105-100, Careers in Business OR 10-107-117, Careers in IT OR 10-201-100, Careers In Digital Arts)

This course introduces application software types and business usage. Students will be exposed to the differences between consumer and enterprise software versions, basic concepts behind service-oriented and microservices architecture, and software compatibility. (Prerequisite: 10-103-121, MS Word Intro; 10-103-131, MS Excel Intro)

Introduces the architectures, models, protocols, and networking elements that connect users, devices, applications and data through the internet and across modern computer networks - including IP addressing and Ethernet fundamentals. By the end of the course, students can build simple local area networks (LANs) that integrate IP addressing schemes, foundational network security, and perform basic configurations for routers and switches.

Write queries in a relational database: creating tables, setting primary/foreign keys, populating tables, manipulating data and reporting. Explore join types, stored procedures, functions, and database administration SQL statements. (Prerequisite: 10-152-125, Database Design with a "C" or better)

This science of psychology course is a survey of multiple aspects of behavior and mental processes. It provides an overview of topics such as research methods, theoretical perspectives, learning, cognition, memory, motivation, emotions, personality, abnormal psychology, physiological factors, social influences, and development. (Prerequisite: GPA greater/equal to 2.6; OR Next Gen Rdg score greater/equal to 250 AND Writing score greater/equal to 237; OR ACT Rdg score greater/equal to 15 AND English greater/equal to 15; OR 10-831-107, College Reading and Writing with a B or better)

Explore the business environment; global business; ethics and social responsibility; types of business ownership; entrepreneurship; role of management: operations management; human resources; marketing; managing financial resources and legal issues impacting business.

Effective presentation skills, plan training content and delivery methods, write lesson plans, provide training materials, conduct training sessions, and assess learners' grasp of stated objectives. (Prerequisites: 10-154-194, IT Documentation if you are enrolled in the IT Technology Support program or 10-152-173, Programming in C# Part 1 with a "C" or better and you are enrolled in the Software Developer program)

This course is designed to give an overview of how a market-oriented economic system operates, and it surveys the factors which influence national economic policy. Basic concepts and analyses are illustrated by reference to a variety of contemporary problems and public policy issues. Concepts include scarcity, resources, alternative economic systems, growth, supply and demand, monetary and fiscal policy, inflation, unemployment and global economic issues. (Prerequisite: GPA greater/equal to 2.6; OR Next Gen Rdg score greater/equal to 250 AND Writing score greater/equal to 237; OR ACT Rdg score greater/equal to 15 AND English greater/equal to 15; OR 10-831-107, College Reading and Writing with a B or better.)

Students can select any hands on experience related to: Internship, Field Research, Service Learning, Simulations, Capstone, Industry Related, or International. Instructor approval required. (Prerequisite:10-105-103, Career Fundamentals)