A graduate of this program will have the potential for employment in the following areas:
Office Professional: performs a variety of duties related to customer service, scheduling appointments, word processing, record management, filing, and handling mail.
Records Coordinator: works in offices with a great volume of records in which indexing, cross-referencing, filing, retrieving, and charging-out records are important job functions.
Front Desk Coordinator: manages the company’s lobby area, greets and directs all visitors, ensures completion of paperwork, sign-in and security procedures, handles special administrative projects, and manages incoming calls.
Customer Service Representative: receives and places telephone calls, maintains customer relationships by professionally handling questions and concerns, performs data entry, uses software programs, and may require research skills to troubleshoot customer problems.
With additional education and/or work experience, graduates may find other opportunities for employment.
• Administrative Professional
• Team Leader
• Certifications such as IAAP and Certification for the Administrative Professional
The following certificates/technical diplomas may be applied toward this program:
611061, Business Professional Essentials Pathway Certificate
611062, Business Software Essentials Pathway Certificate