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Office Professional Technical Diploma

Program Code: 311061

Office Professional graduates are prepared for administrative office positions. Skills are developed in office procedures, workplace communications, proofreading, word processing, spreadsheets, presentation software, databases, telephone usage, records management, prioritizing tasks, and keyboarding.

Follow Your Path

All credits in this technical diploma apply toward the following associate degree(s):
• Administrative Professional, 101066
All credits in this technical diploma apply toward the following certificate(s):
• Business Professional Essentials, 611061
• Business Software Essentials, 611062

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Employment Potential

A graduate of this program will have the potential for employment in the following areas:

Office Professional: performs a variety of duties related to customer service, scheduling appointments, word processing, record management, filing, and handling mail.

Records Coordinator: works in offices with a great volume of records in which indexing, cross-referencing, filing, retrieving, and charging-out records are important job functions.

Front Desk Coordinator: manages the company’s lobby area, greets and directs all visitors, ensures completion of paperwork, sign-in and security procedures, handles special administrative projects, and manages incoming calls.

Customer Service Representative: receives and places telephone calls, maintains customer relationships by professionally handling questions and concerns, performs data entry, uses software programs, and may require research skills to troubleshoot customer problems.

With additional education and/or work experience, graduates may find other opportunities for employment.

• Administrative Professional
• Team Leader
• Certifications such as IAAP and Certification for the Administrative Professional

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Requirements for Program Entry

• Completed application.
• High school transcript or equivalent. For a list of equivalents, go to www.nwtc.edu/gettingstarted.
• Basic math.
• To be admitted to this program, learners must achieve a prior cumulative high school or college grade point average of 2.6 or higher OR a satisfactory academic skills assessment score. College grade point average must be based on 15 credits or more. To learn more about starting this program, please contact an academic advisor at (920) 498-5444 or (888) 385-6982.

Program Availability

FULL TIMESpring 2018Summer 2018Fall 2018
Green Bay
Accepting
Accepting
Accepting
Marinette
Accepting
Accepting
Accepting
Sturgeon Bay
Accepting
Not Accepting
Accepting

Application Checklist

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Curriculum
Students following the study plan below will complete the Office Professional technical diploma in the number of semesters shown.
FIRST SEMESTER
10-103-121
Micro: Word-Intro
1
10-103-121 MICRO: WORD-INTRODUCTION ...basic fundamentals of Microsoft Word word processing.
10-103-131
Micro: Excel-Intro
1
10-103-131 MICRO: EXCEL-INTRODUCTION ...basic fundamentals of MS Excel spreadsheet software.
10-103-161
Outlook
1
10-103-161 OUTLOOK ...create and organize E-mail, schedule meetings, create tasks, and manage contacts.
10-105-101
Career Planning
1
10-105-101 CAREER PLANNING ...experiential learning introduction. Learn how personal branding allows candidates to differentiate themselves from the competition through appearance, personality, and marketing competency. Career portfolio introduced. (Corequisite: 10-890-101, College 101)
10-106-102
Office Technologies
2
10-106-102 OFFICE TECHNOLOGIES...an introduction to the information processing cycle including new technology, computer system unit, Internet research, input and output devices, software, networks, ergonomics, and data storage.
10-106-107
Keyboarding-Speed Building
1
10-106-107 KEYBOARDING-SPEED BUILDING ...skill development on the alphabetic keyboard using analytic/diagnostic software. This course requires a 30 wpm touch-method typing test.
10-106-131
Business English Essentials
3
10-106-153
Professional Profile
3
10-106-153 PROFESSIONAL PROFILE ...developing a professional image and attitude, including study of business ethics and etiquette; goal setting; anger, stress, and time management; understanding of diverse cultures; and development of platform skills.
10-801-136
English Composition 1
3
10-801-136 ENGLISH COMPOSITION 1 ...learners develop knowledge/skills in planning, organizing, writing, editing. Students will also analyze audience/purpose, use elements of research, format documents using standard guidelines, and develop critical reading skills. (Prerequisite: One of the following or the equivalent: Cumulative GPA of 2.6 or greater; satisfactory reading and writing assessment scores OR Corequisite: 10-831-102, English Composition Prep OR Prerequisite: 10-831-107, College Reading and Writing 1 with "B" or better)
10-890-101
College 101
1
10-890-101 COLLEGE 101 ...develops tools and strategies that support success in college. Focuses on study skills, college resources, goal setting, time management, and learning styles. Introduces concepts for self assessing learning and completing an Exit Assessment that provides evidence that learning took place. Students should take this course prior to or during the first semester of their programs.
SEMESTER TOTAL
17
SECOND SEMESTER
10-103-122
Micro: Word-Part 2
1
10-103-122 MICRO: WORD 2003-ADVANCED FEATURES UPDATE ...this four-hour course focuses on what is new to Word 2003; working Task Panes, Mail Merge functions including creating, sorting, and filtering, creating and using macros.
10-103-141
Micro: Access-Intro
1
10-103-141 MICRO: ACCESS-INTRODUCTION ...basic fundamentals of Microsoft Access database software.
10-103-151
Micro: PowerPoint-Intro
1
10-103-151 MICRO: POWERPOINT-INTRODUCTION ...basic presentation development skills; slide layouts, designs, templates, wizards, master slides, clipart, drawing tools, transitions, animations and hyperlinks.
10-105-103
Career Preparation
1
10-105-103 CAREER PREPARATION ...create professional resume and cover letter, prepare for interviews, understand interviewing techniques, participate in a mock interview. Submission of experiential learning proposal. (Prerequisites: 10-105-101, Career Planning; 10-801-136, English Composition 1)
10-106-127
Admin Business Procedures
3
10-106-127 ADMINISTRATIVE BUSINESS PROCEDURES...today's business environment includes management of prioritization and organizational skills, workplace mail and copying, meeting coordination, and creating effective business communication using appropriate formats and variety of application tools. (Prerequisites: 10-106-131, Business English Essentials; 10-106-102, Office Technologies; 10-103-161, Outlook; Corequisite: 10-106-142, Software Projects; 10-106-172, Customer Contact Skills)
10-106-132
Business Proofreading/Editing
2
10-106-142
Software Projects
3
10-106-142 JUDICIAL REPORTING PROCEDURES ...introduces the student to reporting procedures for which reporters are responsible in the courtroom, deposition, and real-time reporting environments, including preparing salable transcripts, researching legal citations, and developing professional development plans.
10-106-154
Records Management
3
10-106-154 RECORDS MANAGEMENT ...major systems of filing classification: alphabetic, numeric, geographic and subject; retention and disposition of records; records equipment and technology.
10-106-172
Customer Contact Skills
1
10-106-172 CUSTOMER CONTACT SKILLS...a hands-on approach to dealing with customers on the phone and in-person. Students will delvelop effective and efficient telephone etiquette, messaging, and voicemail skills.
10-106-197
Office Prof Intern Practicum
1
10-106-197 OFFICE PROFESSIONAL INTERN PRACTICUM ...hands-on experience applying skills developed in the program at an approved employment site with employer supervision and discussion with the instructor. Course should be taken during the last semester. (Corequisites: 10-105-103, Career Preparation; 10-106-127, Administrative Business Procedures; 10-801-136, English Composition 1; 10-804-134, Mathematical Reasoning)
10-804-134
Mathematical Reasoning
3
10-804-134 MATHEMATICAL REASONING ...This course provides an alternative pathway to earning credit for a college level liberal arts mathematics course. All college students, regardless of their college major, need to be able to make reasonable decisions about fiscal, environmental, and health issues that require quantitative reasoning skills. An activity based approach is used to explore numerical relationships, graphs, proportional relationships, algebraic reasoning, and problem solving using linear, exponential and other mathematical models. Students will develop conceptual and procedural tools that support the use of key mathematical concepts in a variety of contexts. This course is not designed for Science, Technology, Engineering, or Math (STEM) students and/or others who require calculus. (Prerequisite: Cumulative GPA above 2.6 or satisfactory reading and math assessment scores OR 10-831-107, College Reading and Writing 1 with "B" or better OR the appropriate Corequisite/s: 10-831-102, English Composition Prep; 10-834-102, Fundamentals of Math)
SEMESTER TOTAL
20
TOTAL CREDITS
37
Curriculum Note
. The credit for 10-890-101, College 101 is an Institutional Requirement for graduation. Consequently, it is not part of the program requirements, but must be passed with a C.

Program Outcomes

• Demonstrate effective workplace communications.
• Apply technology skills to business and administrative tasks.
• Perform routine administrative procedures.
• Maintain internal and external relationships.
• Model professionalism in the workplace.

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Industry Credentials

With additional education certifications such as IAAP and Certification for the Administrative Professional can be obtained.

Study Abroad Opportunities

The International Studies staff continually seeks opportunities for students to travel abroad for educational experiences that may be offered in association with program courses. To find out more about which of your program courses may offer an opportunity during the year contact your academic advisor.

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