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Office Professional - Technical Diploma

Program Code: 311061

Office Professional graduates are prepared for administrative office positions. Skills are developed in office procedures, workplace communications, proofreading, word processing, spreadsheets, presentation software, databases, telephone usage, records management, prioritizing tasks, and keyboarding.

Follow Your Path

All credits in this technical diploma apply toward the following associate degree(s):
• Administrative Professional, 101066
All credits in this technical diploma apply toward the following certificate(s):
• Business Professional Essentials, 611061
• Business Software Essentials, 611062

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Employment Potential

A graduate of this program will have the potential for employment in the following areas:

Office Professional: performs a variety of duties related to customer service, scheduling appointments, word processing, record management, filing, and handling mail.

Records Coordinator: works in offices with a great volume of records in which indexing, cross-referencing, filing, retrieving, and charging-out records are important job functions.

Front Desk Coordinator: manages the company’s lobby area, greets and directs all visitors, ensures completion of paperwork, sign-in and security procedures, handles special administrative projects, and manages incoming calls.

Customer Service Representative: receives and places telephone calls, maintains customer relationships by professionally handling questions and concerns, performs data entry, uses software programs, and may require research skills to troubleshoot customer problems.

With additional education and/or work experience, graduates may find other opportunities for employment.

• Administrative Professional
• Team Leader
• Certifications such as IAAP and Certification for the Administrative Professional

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Requirements for Program Entry

• Completed application.
• High school transcript or equivalent. For a list of equivalents, go to www.nwtc.edu/gettingstarted.
• Basic math.
• Keyboarding proficiency at 30 WPM using the TOUCH method is required. (Mandatory pre-admission keyboarding test to be taken at the NWTC Assessment Center.)
• As a requirement for program entry, an Academic Skills Assessment (Accuplacer) with appropriate benchmark scores is necessary. Program Benchmarks are Arithmetic: 65; Reading Comprehension: 55; Sentence Skills: 75. Students not meeting these benchmarks or the equivalent will be required to establish an individualized academic plan. Students may have the opportunity to enroll in selected program core courses while completing their individualized plan. Upon completion of the plan, students will be eligible for all program courses. However, higher test scores will lead to greater success in core program courses. To learn more about these assessments and program benchmark scores, please contact a counselor at (920) 498-5444 or (888) 385-6982.

Program Availability

FULL TIMESpring 2017Summer 2017Fall 2017
Green Bay
Accepting
Accepting
Accepting
Marinette
Accepting
Accepting
Accepting
Sturgeon Bay
Accepting
Not Accepting
Accepting

Application Checklist

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Curriculum
Students following the study plan below will complete the Office Professional technical diploma in the number of semesters shown.
FIRST SEMESTER
10-103-121
Micro: Word-Intro
1
10-103-121 MICRO: WORD-INTRODUCTION ...word processing basics including creating, revising, formatting, printing; sections, tabs, multiple-page numbering; manipulating text; creating headers/footers; creating/formatting tables, graphics; and merging documents. Course Typically Offered: Summer/Fall/J-Session/Spring
10-103-131
Micro: Excel-Intro
1
10-103-131 MICRO: EXCEL-INTRODUCTION ...creating a worksheet, enhancing worksheet appearance, moving and copying data, using formulas and functions, creating charts and using clip art. Windows experience improves success; consider 10-103-111, Windows/Computer Basics. Course Typically Offered: Summer/Fall/J-Session/Spring
10-103-161
Outlook 2013
1
10-103-161 OUTLOOK 2013...create and organize E-mail, schedule meetings, create tasks, and manage contacts. Course Typically Offered: Summer/Fall/J-Session/Spring
10-105-101
Career Planning
1
10-105-101 CAREER PLANNING ...experiential learning introduction. Learn how personal branding allows candidates to differentiate themselves from the competition through appearance, personality, and marketing competency. Career portfolio introduced. (Corequisite: 10-890-101, College 101) Course Typically Offered: Summer/Fall/J-Session/Spring
10-106-102
Office Technologies
2
10-106-102 OFFICE TECHNOLOGIES...an introduction to the information processing cycle including new technology, computer system unit, Internet research, input and output devices, software, networks, ergonomics, and data storage. Course Typically Offered: Varies by NWTC campus
10-106-107
Keyboarding-Speed Building
1
10-106-107 KEYBOARDING-SPEED BUILDING ...skill development on the alphabetic keyboard using analytic/diagnostic software. Requires touch keyboarding at 30 wpm. Students can learn touch keyboarding method in 10-106-145, Keyboarding. Course Typically Offered: Varies by NWTC campus
10-106-131
Business English Essentials
3
10-106-131 BUSINESS ENGLISH ESSENTIALS ...develop skills to commuicate more professionally when writing and speaking. Focuses on the development of grammar, spelling, word usage, and punctuation in order to compose error-free business documents. (Corequisite: 10-801-136, English Composition 1) Course Typically Offered: Varies by NWTC campus
10-106-153
Professional Profile
3
10-106-153 PROFESSIONAL PROFILE ...developing a professional image and attitude, including study of business ethics and etiquette; goal setting; anger, stress, and time management; understanding of diverse cultures; and development of platform skills. Course Typically Offered: Varies by NWTC campus
10-801-136
English Composition 1
3
10-801-136 ENGLISH COMPOSITION 1 ...learners develop knowledge/skills in planning, organizing, writing, editing. Students will also analyze audience/purpose, use elements of research, format documents using standard guidelines, and develop critical reading skills. (Prerequisite: Accuplacer Sentence Skills=75 AND Accuplacer Reading=55 OR ACT-English =18 AND ACT Reading =15 OR 10-831-103, Intro to College Writing or 10-831-107, College Reading and Writing 1 with "B" or better OR equivalent) Course Typically Offered: Summer/Fall/Spring
10-890-101
College 101
1
10-890-101 COLLEGE 101 ...develops tools and strategies that support success in college. Focuses on study skills, college resources, goal setting, time management, and learning styles. Introduces concepts for self assessing learning and completing an Exit Assessment that provides evidence that learning took place. Students should take this course prior to or during the first semester of their programs. 1 cr. Course Typically Offered: Summer/Fall/J-Session/Spring
SEMESTER TOTAL
17
SECOND SEMESTER
10-103-122
Micro: Word-Part 2
1
10-103-122 MICRO: WORD-PART 2 ...advanced word processing features including working with headers/footers, inserting quick parts, themes, styles, sort and select; footnotes/endnotes, images, shapes, shared documents; specialized tables and indexes; forms; and sharing data. (Corequisite: 10-103-121, Micro: Word-Intro) Course Typically Offered: Summer/Fall/J-Session/Spring
10-103-141
Micro: Access-Intro
1
10-103-141 MICRO: ACCESS-INTRODUCTION ...creating/modifying database tables, compacting a database, managing records, defining table relationships, creating queries, calculations, and aggregate functions, sorting, and using form/report wizards. Windows experience improves success; consider 10-103-111, Windows/Computer Basics. Course Typically Offered: Summer/Fall/J-Session/Spring
10-103-151
Micro: PowerPoint-Intro
1
10-103-151 MICRO: POWERPOINT-INTRODUCTION ...presentation skills using: graphics, diagrams, design themes, sounds, animations, slide transitions, and integration with other software. Windows experience improves success; consider 10-103-111, Windows/Computer Basics. (Corequisite: 10-103-121, Micro: Word-Intro) Course Typically Offered: Summer/Fall/J-Session/Spring
10-105-103
Career Preparation
1
10-105-103 CAREER PREPARATION ...create professional resume and cover letter, prepare for interviews, understand interviewing techniques, participate in a mock interview. Submission of experiential learning proposal. (Prerequisites: 10-105-101, Career Planning; 10-801-136, English Composition 1) Course Typically Offered: Summer/Fall/J-Session/Spring
10-106-127
Admin Business Procedures
3
10-106-127 ADMINISTRATIVE BUSINESS PROCEDURES...today's business environment includes management of prioritization and organizational skills, workplace mail and copying, meeting coordination, and creating effective business communication using appropriate formats and variety of application tools. (Prerequisites: 10-106-131, Business English Essentials; 10-106-102, Office Technologies; 10-103-161, Micro:Outlook 2013; Corequisite: 10-106-142, Software Projects) Course Typically Offered: Varies by NWTC campus
10-106-132
Business Proofreading/Editing
2
10-106-132 BUSINESS PROOFREADING & EDITING ...develop proofreading and editing skills; improve the ability to quickly recognize errors; edit documents for appropriate content, conciseness, clarity, and point of view. (Prerequisite: 10-106-131, Business English Essentials) Course Typically Offered: Varies by NWTC campus
10-106-142
Software Projects
3
10-106-142 SOFTWARE PROJECTS ...applying Windows and Word features to manage and format business documents while exercising decision-making, increasing efficiency, and enhancing keyboarding skills. Windows, advanced Word, and minimum 45 wpm is highly recommended. (Prerequisite: 10-106-107, Keyboard-Speed Building 1; Corequisite: 10-103-122, Micro: Word-Part 2) Course Typically Offered: Varies by NWTC campus
10-106-154
Records Management
3
10-106-154 RECORDS MANAGEMENT ...major systems of filing classification: alphabetic, numeric, geographic and subject; retention and disposition of records; records equipment and technology. Course Typically Offered: Varies by NWTC campus
10-106-172
Customer Contact Skills
1
10-106-172 CUSTOMER CONTACT SKILLS...a hands-on approach to dealing with customers on the phone and in-person. Students will delvelop effective and efficient telephone etiquette, messaging, and voicemail skills. Course Typically Offered: Varies by NWTC campus
10-106-197
Office Prof Intern Practicum
1
10-106-197 OFFICE PROFESSIONAL INTERN PRACTICUM ...hands-on experience applying skills developed in the program at an approved employment site with employer supervision and discussion with the instructor. Course should be taken during the last semester. (Corequisites: 10-105-103, Career Preparation; 10-106-127, Administrative Business Procedures; 10-801-136, English Composition 1; 10-804-123, Math w Business Apps)
10-804-123
Math w Business Apps
3
10-804-123 MATH W BUSINESS APPS...real numbers; basic operations; proportions/one variable; percents, simple/compound interest; annuity; apply math concepts to purchasing/buying process, selling process; and basic statistics with business/consumer applications. (Prerequisites: Accuplacer Arithmetic=65 or ACT-Math =15 or 10-834-109, Pre Algebra AND Accuplacer Reading=55 or ACT-Reading=15 or 10-831-107, College Reading and Writing 1 or Intro to College Writing with "B" or better OR equivalent)
SEMESTER TOTAL
20
TOTAL CREDITS
37
Curriculum Note
. The credit for 10-890-101, College 101 is an Institutional Requirement for graduation. Consequently, it is not part of the program requirements, but must be passed with a C.

Program Outcomes

• Demonstrate effective workplace communications.
• Apply technology skills to business and administrative tasks.
• Perform routine administrative procedures.
• Maintain business relationships.
• Model professionalism in the workplace.

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Industry Credentials

With additional education certifications such as IAAP and Certification for the Administrative Professional can be obtained.

Study Abroad Opportunities

The International Studies staff continually seeks opportunities for students to travel abroad for educational experiences that may be offered in association with program courses. To find out more about which of your program courses may offer an opportunity during the year contact your academic advisor.

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