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Customer Contact Skills

Course Number: 10106172
Credits: 1.00

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Course Description

10-106-172 CUSTOMER CONTACT SKILLS...Students will learn to effectively work with customers on the phone and in-person. Students will develop effective and efficient telephone etiquette, messaging, and voicemail skills.

Course Typically Offered

  • Fall
  • Spring

Course Competencies

  1. Answer and place calls effectively
  2. Screen, hold, and transfer calls.
  3. Create effective written and voice messages.
  4. Communicate effectively on the telephone.
  5. Provide professional customer service.
  6. Utilize Phone-Related Technology
  7. Demonstrate professional telephone etiquette.