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Office Professional Technical Diploma

Program Code: 311061

Office Professional graduates are prepared for administrative office positions. Skills are developed in office procedures, workplace communications, proofreading, word processing, spreadsheets, presentation software, databases, telephone usage, records management, prioritizing tasks, and keyboarding.

Follow Your Path

All credits in this technical diploma apply toward the following associate degree(s):
• Administrative Professional, 101066
All credits in this technical diploma apply toward the following certificate(s):
• Business Professional Essentials, 611061
• Business Software Essentials, 611062

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Employment Potential

A graduate of this program will have the potential for employment in the following areas:

Office Professional: performs a variety of duties related to customer service, scheduling appointments, word processing, record management, filing, and handling mail.

Records Coordinator: works in offices with a great volume of records in which indexing, cross-referencing, filing, retrieving, and charging-out records are important job functions.

Front Desk Coordinator: manages the company’s lobby area, greets and directs all visitors, ensures completion of paperwork, sign-in and security procedures, handles special administrative projects, and manages incoming calls.

Customer Service Representative: receives and places telephone calls, maintains customer relationships by professionally handling questions and concerns, performs data entry, uses software programs, and may require research skills to troubleshoot customer problems.

With additional education and/or work experience, graduates may find other opportunities for employment.

• Administrative Professional
• Team Leader
• Certifications such as IAAP and Certification for the Administrative Professional

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Requirements for Program Entry

• Completed application.
• High school transcript or equivalent. For a list of equivalents, go to www.nwtc.edu/gettingstarted.
• To be admitted to this program, learners must achieve a prior cumulative high school or college grade point average of 2.6 or higher OR a satisfactory academic skills assessment score. College grade point average must be based on 15 credits or more. To learn more about starting this program, please contact an academic advisor at (920) 498-5444 or (888) 385-6982.

Program Availability

FULL TIME Spring 2019 Summer 2019 Fall 2019
Green Bay
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Marinette
Accepting
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Sturgeon Bay
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Curriculum
Students following the study plan below will complete the Office Professional Technical Diploma in the number of semesters shown.
FIRST SEMESTER
10-890-101 COLLEGE 101 ...Students will utilize digital tools and resources to assess, explore, practice, apply, and evaluate both employability and learning skills. By establishing NWTC cultural values as hallmarks of success in academic, career, and personal settings the course encourages reflective, personalized development of a growth mindset and emphasizes the importance of making wise choices. To maximize the return on investment, students should take this course in their first semester as it identifies key expectations (hidden rules) of higher learning and professional employment.
10-106-114 KEYBOARDING-SPEED BUILDING ...skill development on the alphabetic keyboard using analytic/diagnostic software.
10-103-121 MICRO: WORD-INTRODUCTION ...word processing basics including creating, revising, formatting, printing; sections, tabs, multiple-page numbering; manipulating text; creating headers/footers; creating/formatting tables, graphics; and merging documents.
10-103-131 MICRO: EXCEL-INTRODUCTION ...creating a worksheet, enhancing worksheet appearance, moving and copying data, using formulas and functions, creating charts and using clip art. Windows experience improves success; consider 10-103-111, Windows/Computer Basics.
10-106-102 OFFICE TECHNOLOGIES...an introduction to the information processing cycle including new technology, computer system unit, Internet research, input and output devices, software, networks, ergonomics, and data storage.
10-106-153 PROFESSIONAL PROFILE ...developing a professional image and attitude, including study of business ethics and etiquette; goal setting; anger, stress, and time management; understanding of diverse cultures; and development of platform skills.
10-801-136 ENGLISH COMPOSITION 1 ...learners develop knowledge/skills in planning, organizing, writing, editing. Students will also analyze audience/purpose, use elements of research, format documents using standard guidelines, and develop critical reading skills. (Prerequisite: Placement value of 1500; OR Accuplacer Rdg score greater/equal to 55 AND Sentence Skills greater/equal to 75; OR ACT Rdg score greater/equal to 16 AND Eng greater/equal to 18; OR preparatory courses-contact academic advisor at 920-498-5444)
10-106-131 BUSINESS ENGLISH ESSENTIALS ...develop skills to commuicate more professionally when writing and speaking. Focuses on the development of grammar, spelling, word usage, and punctuation in order to compose error-free business documents. (Corequisite: 10-801-136, English Composition 1)
10-103-161 OUTLOOK ...create and organize E-mail, schedule meetings, create tasks, and manage contacts.
10-105-101 CAREER PLANNING ...experiential learning introduction. Learn how personal branding allows candidates to differentiate themselves from the competition through appearance, personality, and marketing competency. Career portfolio introduced. (Corequisite: 10-890-101, College 101)
SEMESTER TOTAL
18
SECOND SEMESTER
10-103-122 MICRO: WORD-PART 2 ...advanced word processing features including working with headers/footers, inserting quick parts, themes, styles, sort and select; footnotes/endnotes, images, shapes, shared documents; specialized tables and indexes; forms; and sharing data. (Corequisite: 10-103-121, Micro: Word-Intro)
10-103-151 MICRO: POWERPOINT-INTRODUCTION ...presentation skills using: graphics, diagrams, design themes, sounds, animations, slide transitions, and integration with other software. Windows experience improves success; consider 10-103-111, Windows/Computer Basics. (Corequisite: 10-103-121, Micro: Word-Intro)
10-106-142 SOFTWARE PROJECTS ...applying Windows and Word features to manage and format business documents while exercising decision-making, increasing efficiency, and enhancing keyboarding skills. Windows, advanced Word, and minimum 45 wpm is highly recommended. (Prerequisite: 10-106-114, Keyboard-Speed Building; Corequisite: 10-103-122, Micro: Word-Part 2)
10-106-124 BUSINESS PROOFREADING & EDITING ...develop proofreading and editing skills; improve the ability to quickly recognize errors; edit documents for appropriate content, conciseness, clarity, and point of view. (Prerequisite: 10-106-131, Business English Essentials)
10-106-127 ADMINISTRATIVE BUSINESS PROCEDURES...today's business environment includes management of prioritization and organizational skills, workplace mail and copying, meeting coordination, and creating effective business communication using appropriate formats and variety of application tools. (Prerequisites: 10-106-131, Business English Essentials; 10-106-102, Office Technologies; 10-103-161, Outlook; Corequisite: 10-106-142, Software Projects; 10-106-172, Customer Contact Skills)
10-103-141 MICRO: ACCESS-INTRODUCTION ...creating/modifying database tables, compacting a database, managing records, defining table relationships, creating queries, calculations, and aggregate functions, sorting, and using form/report wizards. Windows experience improves success; consider 10-103-111, Windows/Computer Basics.
10-106-154 RECORDS MANAGEMENT ...major systems of filing classification: alphabetic, numeric, geographic and subject; retention and disposition of records; records equipment and technology.
10-106-172 CUSTOMER CONTACT SKILLS...a hands-on approach to dealing with customers on the phone and in-person. Students will develop effective and efficient telephone etiquette, messaging, and voicemail skills.
10-804-134 MATHEMATICAL REASONING ...This course provides an alternative pathway to earning credit for a college level liberal arts mathematics course. All college students, regardless of their college major, need to be able to make reasonable decisions about fiscal, environmental, and health issues that require quantitative reasoning skills. An activity based approach is used to explore numerical relationships, graphs, proportional relationships, algebraic reasoning, and problem solving using linear, exponential and other mathematical models. Students will develop conceptual and procedural tools that support the use of key mathematical concepts in a variety of contexts. This course is not designed for Science, Technology, Engineering, or Math (STEM) students and/or others who require calculus. (Prerequisite: A placement value of 2400; OR Accuplacer Arithmetic score greater/equal to 65 AND Reading score greater/equal to 50; OR ACT Math score greater/equal to 15 AND ACT Reading score greater/equal to 15; OR prep courses-contact an academic advisor 920-498-5444)
10-105-103 CAREER PREPARATION ...create professional resume and cover letter, prepare for interviews, understand interviewing techniques, participate in a mock interview. Submission of experiential learning proposal. (Prerequisites: 10-105-101, Career Planning; 10-801-136, English Composition 1)
10-106-197 OFFICE PROFESSIONAL INTERN PRACTICUM ...hands-on experience applying skills developed in the program at an approved employment site with employer supervision and discussion with the instructor. Course should be taken during the last semester. (Corequisites: 10-105-103, Career Preparation; 10-106-127, Administrative Business Procedures; 10-801-136, English Composition 1; 10-804-134, Mathematical Reasoning)
SEMESTER TOTAL
19
TOTAL CREDITS
37
Curriculum Note
. The credit for 10-890-101, College 101 is an Institutional Requirement for graduation. Consequently, it is not part of the program requirements, but must be passed with a C.

Program Outcomes

• Demonstrate effective workplace communications.
• Apply technology skills to business and administrative tasks.
• Perform routine administrative procedures.
• Maintain internal and external relationships.
• Model professionalism in the workplace.

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Industry Credentials

With additional education certifications such as IAAP and Certification for the Administrative Professional can be obtained.

Study Abroad Opportunities

The International Programs staff continually seeks opportunities for students to travel abroad for educational experiences that may be offered in association with program courses. To find out more about which of your program courses may offer an opportunity during this academic year, contact your academic advisor or visit nwtc.edu/studyabroad.

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