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Office Professional Technical Diploma

Program Code: 311061

Office Professional graduates are prepared for administrative office positions. Skills are developed in office procedures, workplace communications, proofreading, word processing, spreadsheets, presentation software, databases, telephone usage, records management, prioritizing tasks, and keyboarding.

Follow Your Path

All credits in this technical diploma apply toward the following associate degree(s):

Administrative Professional, 101066

All credits in this technical diploma apply toward the following certificate(s):

Business Professional Essentials, 611061

Business Software Essentials, 611062

Employment Potential

A graduate of this program will have the potential for employment in the following areas:

  • Office Professional: performs a variety of duties related to customer service, scheduling appointments, word processing, record management, filing, and handling mail.
  • Records Coordinator: works in offices with a great volume of records in which indexing, cross-referencing, filing, retrieving, and charging-out records are important job functions.
  • Front Desk Coordinator: manages the company’s lobby area, greets and directs all visitors, ensures completion of paperwork, sign-in and security procedures, handles special administrative projects, and manages incoming calls.
  • Customer Service Representative: receives and places telephone calls, maintains customer relationships by professionally handling questions and concerns, performs data entry, uses software programs, and may require research skills to troubleshoot customer problems.

With additional education and/or work experience, graduates may find other opportunities for employment.

  • Administrative Professional
  • Team Leader
  • Certifications such as IAAP and Certification for the Administrative Professional
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Requirements for Program Entry

  • Completed application.
  • High school transcript or equivalent. For a list of equivalents, go to www.nwtc.edu/gettingstarted.
  • To be admitted to this program, learners must achieve a prior cumulative high school or college grade point average of 2.6 or higher OR a satisfactory academic skills assessment score. College grade point average must be based on 15 credits or more. To learn more about starting this program, please contact an academic advisor at (920) 498-5444 or (888) 385-6982.
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Curriculum
Curriculum: Students following the study plan below will complete the Office Professional Technical Diploma in the number of semesters shown.
First Semester
Semester Total
16
Second Semester
Semester Total
17
Total Credits
33

Curriculum Note: The credit for 10-890-101, College 101 is an Institutional Requirement for graduation. Consequently, it is not part of the program requirements, but must be passed with a C.

Program Outcomes

  • Perform accurate workplace communications.
  • Use technology skills for business tasks.
  • Perform routine office procedures.
  • Demonstrate professionalism and effective workplace relationships.
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Industry Credentials

With additional education certifications such as IAAP and Certification for the Administrative Professional can be obtained.

Study Abroad Opportunities

The International Programs staff continually seeks opportunities for students to travel abroad for educational experiences that may be offered in association with program courses. To find out more about which of your program courses may offer an opportunity during this academic year, contact your academic advisor or visit nwtc.edu/studyabroad.

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