Course Description
10-104-191 CUSTOMER EXPERIENCE ...examine customer service culture and develop communication and listening skills essential for diverse workplace environments. Learn to handle challenging customers through creative problem-solving and explore how technology impacts service delivery and engagement. Build skills for adapting to evolving customer expectations.
Course Typically Offered
Most NWTC classes are offered in 8-week sessions. Learn more about how our class schedule can help you succeed.
Credit for Prior Learning
What will I learn?
- Examine how culture contributes to successful organizations.
- Develop positive verbal communication tools and techniques for serving customers.
- Develop positive nonverbal communication tools and techniques for serving customers.
- Demonstrate effective listening skills.
- Evaluate how culture contributes to successful service organizations.
- Value individual differences in customer service operations.
- Utilize appropriate behavior styles to service customers.
- Develop strategies for handling challenging customers.
- Demonstrate how culture contributes to successful organizations.
- Utilize technology to engage customers and solve problems.
Class list
5 classes found
-
Class Number: MARKET 10104191-3 - Customer Experience
- Location:
- NWTC Green Bay
- Date:
- -
- Delivery:
- Blended-less than 50% online
- Term:
- 2027 Spring Session 2
Blended-less than 50% online-$662.00 -
Class Number: MARKET 10104191-2 - Customer Experience
-
Class Number: MARKET 10104191-1 - Customer Experience
-
Class Number: MARKET 10104191-2 - Customer Experience
-
Class Number: MARKET 10104191-1 - Customer Experience