Service Writer - Certificate

Explore selling as a career and the success factors in consultative selling. Learn the sales process including product knowledge, approach techniques, needs assessment, presentation, demonstration, objection handling, and closing strategies. Develop critical thinking skills to build customer relationships and pivot effectively when needs shift.

Examine customer service culture and develop communication and listening skills essential for diverse workplace environments. Learn to handle challenging customers through creative problem-solving and explore how technology impacts service delivery and engagement. Build skills for adapting to evolving customer expectations.

Safety and the use of basic hand/power tools in accordance with industry standards. Introduced to the automotive service industry and learn to use both comprehensive and manufacturer's service information to perform basic under-hood and under-car services. (Prerequisite: Accepted into the Automotive Technology and/or Automotive Service Technician program)

This course focuses on developing effective listening techniques and verbal and nonverbal communication skills through oral presentation, group activity, and other projects. The study of self, conflict, and cultural contexts will be explored, as well as their impact on communication. (Prerequisite: GPA greater/equal to 2.6; OR Next Gen Rdg score greater/equal to 250 AND Writing score greater/equal to 237; OR ACT Rdg score greater/equal to 15 AND English score greater/equal to 15; OR preparatory course-contact an academic advisor at 920-498-5444)

This science of psychology course is a survey of multiple aspects of behavior and mental processes. It provides an overview of topics such as research methods, theoretical perspectives, learning, cognition, memory, motivation, emotions, personality, abnormal psychology, physiological factors, social influences, and development. (Prerequisite: GPA greater/equal to 2.6; OR Next Gen Rdg score greater/equal to 250 AND Writing score greater/equal to 237; OR ACT Rdg score greater/equal to 15 AND English greater/equal to 15; OR 10-831-107, College Reading and Writing with a B or better)

Creating and editing documents, formatting and customizing documents, collaborating with others and working with reports, using tables, columns, and graphics.