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Customer Service Certificate

Program Code: 901049

The Customer Service Certificate is designed for the person who is required to deliver professional service in a customer oriented environment. Credits from this certificate may be applied toward the Marketing associate degree, Digital Marketing technical diploma or the Professional Sales technical diploma.

Approximate Certificate Costs

$2,131

Tuition: $1,932

Books: $199

Certificate Completers will be able to

  • Identify, analyze, and resolve customer service problems.
  • Develop and implement communication to customers.
  • Apply marketing concepts and service standards.

Completers will be able to apply credits toward the following programs:

  • 101043, Marketing - Digital Marketing Emphasis
  • 101043, Marketing - Market Development Emphasis
  • 101043, Marketing - Professional Sales Emphasis
  • 311045, Digital Marketing Technical Diploma
  • 311048, Professional Sales Technical Diploma
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Curriculum
First Semester
Semester Total
12
Total Credits
12
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