Office Support Specialist - Technical Diploma

Students gain skills that lead to success in college and employment. This course encourages students to develop a growth mindset and make wise choices. Students should take this course in their first semester. (Pre-requisite: None.)

Develop grammar and proofreading skills to communicate professionally in writing. Focuses on the development of grammar, word usage, and punctuation, in order to compose and edit error-free business documents.

Students will explore technology that is used within offices including collaboration, networking, and cloud computing.

Creating and editing documents, formatting and customizing documents, collaborating with others and working with reports, using tables, columns, and graphics.

Typing skill and speed development on the alphabetic and numeric keyboards using analytic/diagnostic software. Basic document processing.

Developing a professional image and attitude, including study of business ethics and etiquette; goal setting; anger, stress, and time management; experiential learning model, career portfolio, and personal branding introduced.

Create and organize E-mail, schedule meetings, create tasks, and manage contacts.

Learners develop knowledge/skills in planning, organizing, writing, editing. Students will also analyze audience/purpose, use elements of research, format documents using standard guidelines, and develop critical reading skills. (Prerequisite: High school GPA greater/equal to 2.6; OR ACT Reading score greater/equal to 16 AND English greater/equal to 18; OR Next Gen Reading score greater/equal to 250 AND Writing score greater/equal to 260; OR "preparatory course(s)", contact academic advisor at 920-498-5444)

Creating worksheets; enter data, make modifications, work with formulas and functions, create and enhance charts, manage data, transform data, conditional formatting, importing/exporting data, introduction to PivotTables and PivotCharts.

Applying Windows and Word features to manage and format business documents while exercising decision-making, increasing efficiency, and enhancing keyboarding skills. (Prerequisite: 10-106-114, Keyboard-Speed Building, 10-103-121, MS Word Intro)

Students will learn to effectively work with customers on the phone and in-person. Students will develop effective and efficient telephone etiquette, messaging, and voicemail skills.

All college students, regardless of their college major, need to be able to make reasonable decisions about fiscal, environmental, and health issues that require quantitative reasoning skills. An activity based approach is used to explore numerical relationships, graphs, proportional relationships, algebraic reasoning, and problem solving using linear, exponential and other mathematical models. Students will develop conceptual and procedural tools that support the use of key mathematical concepts in a variety of contexts. This course may be used as the first of a two part sequence that ends with Quantitative Reasoning as the capstone general education math requirement. (Prerequisite: Next Gen Arith score greater/equal to 250 AND Rdg score greater/equal to 250; OR TABE A 9/10 Math greater/equal to 12.7 AND Rdg greater/equal to 8.8; OR TABE 11/12 Math greater/equal to 780 AND Rdg greater/equal to 567; OR ACT Math score greater/equal to 15 AND ACT Reading score greater/equal to 16; OR prep courses-contact an academic advisor 920-498-5444)

Will be creating slides, adding content, formatting presentations, managing and delivering presentations. (Co-req: 10-103-121, MS Word Intro)

Students will learn to manage processes for organization of information stored within an office, including rules for paper and electronic filing systems, retention schedules, control methods, information security, and databases.

Explore the role and responsibility of an office professional. Students will use effective written and verbal communication to create agendas, take meeting minutes, itineraries, letters, e-mails, and other business documents. (Prerequisites: 10-106-131, Business Grammar & Proofreading; 10-103-161 MS Outlook; Corequisite: 10-106-142, Software Projects)

Students will prepare and enhance documents in business-based scenarios. Advanced skills in word processing and spreadsheet software will be used. (Prerequisites: 10-103-121, MS Word Intro; 10-103-131, MS Excel Intro; Co-requisite: Software Projects, 10-106-142)