Cookies on NWTC's Website

Customer Experience

Class Number: MARKET 10104191-9 - Customer Experience
Offering Status: Open
Academic Level: Post_Secondary
Back

Course Description

10-104-191 CUSTOMER EXPERIENCE ...examine customer service culture, develop communication and listening skills, explore diversity in the workplace, develop skills for handling challenging customers, and explore the impact of technology on customer service and engagement.

Course Typically Offered

  • Summer
  • Fall
  • Spring

Most NWTC classes are offered in 8-week sessions. Learn more about how our class schedule can help you succeed.

Credit for Prior Learning

What will I learn?

  1. Examine how culture contributes to successful organizations.
  2. Develop positive verbal communication tools and techniques for serving customers.
  3. Develop positive nonverbal communication tools and techniques for serving customers.
  4. Demonstrate effective listening skills.
  5. Evaluate how culture contributes to successful service organizations.
  6. Value individual differences in customer service operations.
  7. Utilize appropriate behavior styles to service customers.
  8. Develop strategies for handling challenging customers.
  9. Demonstrate how culture contributes to successful organizations.
  10. Utilize technology to engage customers and solve problems.

Class Details

Class Number:
MARKET 10104191-9 - Customer Experience
Date:
-
Delivery:
Online
Term:
2026 Summer

Class Notes

This is an Online class that can be accessed anywhere using internet. For more information regarding this delivery and how to access your class, see Online Classes.

Course Materials:

·         Digital materials will be available on Canvas by the first day of class.

·         The fee is included in your tuition statement as the 'Digital Material Access Fee'.

·         You can optionally buy a print version of the textbook from the NWTC Bookstore.

Meetings Times

Dates Day(s) / Time Location
6/1/2026 - 7/31/2026 Online
12:00 AM - 12:00 AM

* Cost displayed is based on in-state residency. Back to cost