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Customer Experience

Class Number: MARKET 10104191-3 - Customer Experience
Offering Status: Open
Academic Level: Post_Secondary
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Course Description

10-104-191 CUSTOMER EXPERIENCE ...examine customer service culture, develop communication and listening skills, explore diversity in the workplace, develop skills for handling challenging customers, and explore the impact of technology on customer service and engagement.

Course Typically Offered

  • Summer
  • Fall
  • Spring

Most NWTC classes are offered in 8-week sessions. Learn more about how our class schedule can help you succeed.

Credit for Prior Learning

What will I learn?

  1. Examine how culture contributes to successful organizations.
  2. Develop positive verbal communication tools and techniques for serving customers.
  3. Develop positive nonverbal communication tools and techniques for serving customers.
  4. Demonstrate effective listening skills.
  5. Evaluate how culture contributes to successful service organizations.
  6. Value individual differences in customer service operations.
  7. Utilize appropriate behavior styles to service customers.
  8. Develop strategies for handling challenging customers.
  9. Demonstrate how culture contributes to successful organizations.
  10. Utilize technology to engage customers and solve problems.

Class Details

Class Number:
MARKET 10104191-3 - Customer Experience
Location:
NWTC Green Bay
Date:
-
Delivery:
Blended
Term:
2026 Fall Session 2

Class Notes

Class Format:

·       Combination of in-person and online instruction.

·       Attend in-person sessions at specified dates, times, and location.

·       Access remaining instruction online.

·       For more info, visit Blended Classes.

Course Materials:

·       Digital materials will be available on Canvas by the first day of class.

·       The fee is included in your tuition statement as the 'Digital Material Access Fee'.

·       You can optionally buy a print version of the textbook from the NWTC Bookstore.

Meetings Times

Dates Day(s) / Time Location
10/21/2026 - 12/18/2026 Wednesday
12:30 PM - 3:20 PM
Green Bay Campus Room BT314A
10/21/2026 - 12/18/2026 Online
12:00 AM - 12:00 AM

* Cost displayed is based on in-state residency. Back to cost