Customer Support Specialist - Certificate
Prepare to work in a business environment by learning general office and customer service skills. All courses in this certificate may be applied toward the Office Management associate degree program or Office Support Specialist technical diploma.
Delivery
Explore Locations
Program Costs & Financial Aid
Tuition: $1,896, Books: $526, Supplies: $0
Contact an NWTC admissions advisor to find the best way to pay for this program.
Estimates based on in-state residency. Please visit the following URL to learn more about tuition and fees for this program. https://www.nwtc.edu/admissions-and-aid/paying-for-college/tuition-and-fees?ProgramCode=611065
Curriculum
Students following the study plan below will complete the Customer Support Specialist Pathway Certificate in the number of semesters shown.
8 Week 1
8 Week 2
Course Descriptions
Students will explore technology that is used within offices including collaboration, networking, and cloud computing.
Course Typically Offered: Fall SpringCreating and editing documents, formatting and customizing documents, collaborating with others and working with reports, using tables, columns, and graphics.
Course Typically Offered: Summer Fall SpringTyping skill and speed development on the alphabetic and numeric keyboards using analytic/diagnostic software. Basic document processing.
Course Typically Offered: Summer Fall SpringDeveloping a professional image and attitude, including study of business ethics and etiquette; goal setting; anger, stress, and time management; experiential learning model, career portfolio, and personal branding introduced.
Course Typically Offered: Fall SpringCreate and organize E-mail, schedule meetings, create tasks, and manage contacts.
Course Typically Offered: Fall SpringStudents will learn to effectively work with customers on the phone and in-person. Students will develop effective and efficient telephone etiquette, messaging, and voicemail skills.
Course Typically Offered: Fall SpringCreating worksheets; enter data, make modifications, work with formulas and functions, create and enhance charts, manage data, transform data, conditional formatting, importing/exporting data, introduction to PivotTables and PivotCharts.
Course Typically Offered: Summer Fall Spring