Student Handbook - Technology and Privacy Policies Information on how to use technology resources available to students.

NWTC has a collection of 8-week checkout laptops and some hotspots to assist program students who have a lack of technology in their home and are not able to use on-campus computers. Students may apply to check out laptop equipment for the session . See instructions at go.nwtc.edu/techneed.

Most items can be renewed by phone or online unless someone else is waiting to borrow the material. Most non-equipment resources will auto-renew if there is no waiting list. Students receive a courtesy notice via email reminding them that items will be due soon. 

Overdue equipment is subject to fines, and students will be charged replacement fees for any equipment or materials that are not returned. Students receive notices via email if they keep materials longer than the lending period. Grades and transcripts will be withheld if materials are not returned, and fines are not paid.

Students can use the Library and its CyberZone to access printer/scanners, PCs, MACs, student laptops, iPads, headphones, reservable study rooms, and specialty software. Lab technicians are available for walk-ins and appointments to offer technical support and increase students’ computer confidence. Online Technology 101 help videos are available from the Library’s web site .

Reference help is available from the Library staff in person for walk-ins and appointments or via calling, emailing, chatting, or texting . Students and staff members can get assistance in using the Library’s online resources and other services. 

The Library (SC215) is the largest computer lab on campus and provides students with the ability to make copies, scan to email, and print.  Students can send print jobs from home or from mobile devices by using the web print option at https://print.nwtc.edu or by using the Off-Campus Software Access.  Other computer labs and some hallways also provide printers for student use.

All enrolled students receive a print allocation for their personal and academic use.  At the time of enrollment for the next semester, students will receive an additional allocation.  Students may add more funds to their print account during the year but will not receive a refund for unspent funds.  The NWTC Electronic Usage Policy applies to district printers.  Learn more about printing at NWTC »

NWTC provides an e-mail system for the use of the students of NWTC in their College related activities. Any messages transmitted via the NWTC e-mail system are subject to all requirements and regulations regarding privacy of College records, records retention, and open records and all other requirements of College documents. The e-mail system may be used only for College business and for purposes specifically authorized by the College.

Any person who uses the NWTC e-mail system consents to all the provisions of this policy and agrees to comply with the entire policy and with all applicable state, federal and international laws and regulations.

All NWTC students are to use their NWTC e-mail address and the NWTC e-mail system for all College business. Electronic messages regarding College business are to be communicated using the College e-mail system. Students need to use their College e-mail accounts when sending print jobs to the NWTC printers through print@nwtc.edu .

Access the complete Student Email policy here.  Violators of College policies are subject to disciplinary action, including revocation of their email account. The user may appeal actions according to established College appeal process.

Please contact the Student Help Desk toll-free at (800) 422-NWTC ext. 6900 or (866) 235-5037 with any questions.

With both physical and virtual libraries, the Library staff at NWTC strives to serve students’ informational needs wherever they are. The Library is open to everyone within the NWTC district.

For assistance, call (800) 422-NWTC ext. 5493 or (920) 498-5493, text (920) 288-2ASK or (920) 288-2275 920-754-3124, email ask@nwtc.libanswers.com , or use the Ask a Librarian chat service.

Resources

Access the Library website to connect to the resources listed below, view the Library’s hours, watch the Technology 101 video series , and access library guides for each program .

Students can search for books, e-books, journals, online articles, videos, online videos, and multimedia items located in the Libraries at all three NWTC campuses. They can also request materials through interlibrary loans from other libraries.

Popular textbooks and other materials required by instructors are put on reserve in the Library at the Circulation Desk. Most reserve items must be used in the Library. Textbooks can be viewed for 2 hours at a time.

NWTC requires students to enroll in multi-factor authentication for use with certain college technology resources containing student personal and sensitive information. These standards are designed to minimize the potential cybersecurity exposure to NWTC from damages which may result from unauthorized use of NWTC technology resources. This policy applies to all actively enrolled students accessing systems which are determined to require an additional layer of protection. If a student feels they are unable to successfully enroll in multi-factor authentication assistances will be provided to access college technology resources. Students should contact the Student Help Desk for assistance with multi-factor authentication at (800) 422-NWTC ext. 6900 or (866) 235-5037 for 24/7 support.

Multi-factor authentication adds a layer of security which helps deter the use of compromised credentials. NWTC is committed to the cybersecurity of student accounts and has implemented this policy to best protect its large population of online and distant learning. 

Registration

Students will use the multi-factor authentication self-enrollment process to register their authentication device(s) and security information. More information about the enrollment process is available at Multi-Factor Authentication - Northeast Wisconsin Technical College (nwtc.edu) .

Student Expectations

Students are expected to register a device or alternative contact to provide a secure method for NWTC to contact them during the authentication (logon) process, such as a cellphone that can receive text messages, a landline phone, a security key, or the Microsoft Authenticator app. Enrolling additional devices is encouraged in the event the primary multi-factor authentication device is lost or unavailable.

When a student attempts to log into a NWTC system protected by multi-factor authentication, the system will “challenge” the student by requesting a second factor of authentication. The student is expected to confirm valid authentications. Additionally, the student is expected to deny and report fraudulent authentication attempts to the NWTC Student Help Desk.

Regarding multi-factor authentication, it is the student’s responsibility to immediately report the theft, loss, or unauthorized access to the student’s registered device to the Student Help Desk. This ensures the proper steps are taken to remediate the student’s account security. 

Exceptions

There may be situations in which a student has a legitimate need to utilize certain NWTC technology resources outside the scope of this policy and to do so should contact the Student Help Desk for support. Due to the evolving nature of technology and cyber threats NWTC will periodically review all exceptions to the policy. This review will verify that the need stated in the request is still valid and/or that the student still requires the approved multi-factor exempted access.

NWTC uses a system known as Starfish to connect students to faculty and staff for support in classes each semester. Students may receive “kudos” from faculty to acknowledge good work, “flags” to connect with faculty to address concerns, “referrals” to services that are needed to support learning, or “to-do’s” for specific tasks needed to stay on track academically. These messages will be delivered through NWTC student email and can also be accessed in a student’s Starfish page .

The student page of Starfish also displays the “Success Network” of services and important staff available to help with many different concerns or needs. Here students can find information to contact and/or make appointments with important NWTC staff, such as academic advisors, academic coaches, and faculty. Students are encouraged to log into Starfish weekly for messages from faculty and advisors, upcoming appointment reminders, and a list of services to support learning.

Starfish provides faculty and staff the ability to view information about students, including but not limited to, kudos, flags, appointments, and messages, to create a better-informed, wrap-around support network to intervene and refer when classroom issues need further attention.

The NWTC Information System environment has been designed and developed to provide information resources for students, faculty, and staff of NWTC in their College related activities. The College provides computing facilities including electronic mail capabilities, Internet access, and data access for on-campus use of the College Community. NWTC students are provided a username and password to access resources related to classwork. Students are not allowed to share their username or password with anyone. Sharing a username or password to complete course related work is considered plagiarism and is in violation of the Student Code of Conduct.

To access the complete Information Systems Acceptable Use policy, please refer to NWTC’s website at www.nwtc.edu .

NWTC works to ensure that the College website is accessible to all users, regardless of disability (including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities). The College is committed to adhering to Web Content Accessibility Guidelines 2.0 AA standards whenever possible.

For more information on Web accessibility, please visit https://www.nwtc.edu/about-nwtc/overview/policies/accessibility .