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Student Background Checks and Health Records

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State law requires students in specific programs to complete a Criminal/Caregiver Background Check to fully complete program requirements. Students may also be required to provide documentation of immunizations and vaccinations prior to beginning clinical classes at hospitals, medical clinics, and nursing homes. 

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Starting in February 2023, NWTC is moving to ViewPoint Screening to help students keep track of their background checks and health records. If you already have an account with CastleBranch, don't worry - you can still use it until 2025. View frequently asked questions about Castlebranch and the transition here.

Wisconsin Caregiver Law requires that students inform Northeast Wisconsin Technical College of any new charges, arrests, or convictions that occur since the last submission of their online background check and the State of Wisconsin Background Information Disclosure Form (F-82064A). Notice must be given within 5 business days of the occurrence by emailing:

Frequently Asked Questions

Where can I go for vaccinations, TB test, titers and immunizations?

Your health care provider can provide physical exams and laboratory tests.  If you do not have health insurance, Bellin Occupational Health Solutions offers reduced prices.  Bellin Occupational Health Solutions can provide your physical examination within 48 hours of contact.  Call 920-305-0360 to find the provider closest to you and schedule an appointment.  NOTE:  Bellin will not accept insurance for these services.  Visit the Wisconsin Immunization Registry to obtain a copy of your immunization records (WI residents only).

I need help creating an account and uploading documents.

You can simply walk in to any NWTC location for access to a desktop computer and assistance with uploading required documents.

How do I contact ViewPoint?

To speak with ViewPoint customer services staff, you can use the chat feature in the lower corner of the ViewPoint website or email them at

What if I decline a vaccine?

Vaccination requirements are set by clinical partners of NWTC and can vary by location.  If you are concerned about any clinical vaccination requirements, you are encouraged to contact your Admissions Advisor or Enrollment Specialist for more details.

Why were my documents not approved?

If Viewpoint Screening denies a required document, you will receive an email alerting you that the document was not approved. You will receive an additional email detailing why the documents were not approved. Reasons for declined documents will also be available within your portal messages when you log in to your Viewpoint dashboard. Documents will only be accepted if they are legible, loaded to the correct requirement, and meet specific guidelines. 

I am not able to log into ViewPoint. What should I do?

If you have multiple email addresses, please ensure you enter the one you used while creating your account. If you entered an incorrect or misspelled email address when you set up your account, you could request an email address change at Student Email Change

Your password was sent to your email address when you placed your first order. Passwords are case-sensitive and only contain numbers and lowercase letters. Make sure you are not entering Os for zeros or zeros for Os. You can change your password once you have logged in. 

If you do not know your username or password, you can retrieve them here.

What should I do if my documents won't upload?

You can only upload PDF and image (BMP, GIF, JPEG, PNG) files to ViewPoint. If you have a different type of file to upload, you can convert it to a PDF or image file using the link within your Portal. 

The maximum file size that you can upload to ViewPoint is 10 MB. If your file is larger than 10 MB, you can compress it using the link within your Portal. 

If you experience any other errors, it could be a browser issue. Try refreshing the page and attempting your upload again. If you continue to experience uploading errors, please email

I uploaded the wrong document. Can I delete it?

You cannot delete uploaded documents. However, when uploading a new document, you will be given the option to overwrite the previously uploaded file. If you choose to overwrite, the previous file will be removed permanently. 


Castlebranch Transition FAQs

I already have a Castlebranch account. What will happen to my account during the transition?

If you have already created a Castlebranch account, your account will continue, and you will not need to pay for a new system. You can continue using the same account until 2025.  If any changes need to be made, your program faculty team will communicate with you.   

If you have questions about the Castlebranch system, please email 

What if I have past convictions/criminal charges?

NWTC complies with the Wisconsin Caregiver Law.  Acceptance to NWTC will not be denied based on a criminal background, however placement at clinical sites or field experiences may be restricted.  NWTC can NOT comment or advise on charges until the Background Check has been completed. A great option if you feel charges may prevent you from placement is to complete the background check and go through the review process.  You can complete JUST the background portion by adding the letters “bg” to your CastleBranch code – i.e. NF13bg.  The review process takes approximately 1 – 2 weeks and a confirmation/approval will be sent to your email.  You will also need to upload the completed Background Information Disclosure (BID) form to your Castlebranch.  For help contact

I completed a background check for another program. Do I have to complete it again?

If you have completed CastleBranch for another program, you simply need to contact CastleBranch at 888-723-4263 or and notify them of the change. CastleBranch will update your requirements.

The CastleBranch website is not working, how do I contact CastleBranch?

CastleBranch will not work on a mobile device or tablet.  Make sure to use Google Chrome or Firefox when accessing CastleBranch.  Or you can contact CastleBranch Student Support at 888-723-4263, or email

I received a "not cleared" notification?

“Not cleared” typically means: 1) a DOJ report was generated due to previous charges and/or convictions on your record, and/or 2) you answered "yes" to a question on the BID form. This simply “flags” your account for review.  For NWTC to complete the review, the Background Information Disclosure (BID) form needs to be submitted to CastleBranch and the Background check completed.

I completed a background check through another school. Do I have to complete it again?

Not all schools have the same requirements. If you have completed a Caregiver Background Check through CastleBranch at another college and it is less than 1 year old:  Sign into your current CastleBranch account and download your background check. Complete the NWTC Background Information Disclosure (BID) form.  Email the downloaded background check and BID Form – NWTC cannot see other colleges information.

When will I receive my results? Why is my application checklist not updated?

Once submitted your results will be posted directly to your CastleBranch account.  Log in to to review the status.  Most results are completed within 3-5 business days. If you have any questions about your CBC status, please contact CastleBranch Student Support at 888-723-4263, or email Please allow up to one week for your NWTC application checklist to update.  If it has been greater than one week, please email