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Emergency Dispatch Pathway Certificate

Female student works at a dispatch station

Program Code: 615043

The student will learn the basic tools, technology and protocols involved in emergency dispatching. The certificate will involve both lecture and hands on exercises to familiarize the student with the skills necessary to succeed in this field. Professional dispatchers will be assisting the students in learning the competencies required to complete the course. Upon completion, the student is eligible to take the national emergency dispatching exam and be certified by the National Academies of Emergency Dispatch.

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Industry Credentials

Upon completion, the student is eligible to take the national emergency dispatching exam and be certified by the National Academies of Emergency Dispatch.

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Curriculum
The student will learn the basic tools, technology and protocols involved in emergency dispatching. The certificate will involve both lecture and hands on exercises to familiarize the student with the skills necessary to succeed in this field. Professional dispatchers will be assisting the students in learning the competencies required to complete the course. The Fundamentals of Emergency Dispatch course meets or exceeds the American National Standards as contained in the ANSI approved Minimum Training Standard for Public Safety Telecommunicators (APCO ANS 3.103.2.2015).
FIRST SEMESTER
10-504-162 FUNDAMENTALS OF EMERGENCY DISPATCH ...This course provides the opportunity for the learner to develop the knowledge skills process and understanding every successful public safety telecommunicator needs to meet the demands of this critical profession. The basic Public Safety Telecommunicator Training Course meets or exceeds the American National Standards as contained in the ANSI approved Minimum Training Standard for Public Safety Telecommunicators (APCO ANS 3.103.2.2015). Building on foundational topics such as communication skills, calltaking and radio techniques, the PST1 course incorporates the most up-to-date information on technology and work-related issues in public safety communications centers. Topics include NextGen 9-1-1, emerging technologies, continuing education and liability. Students successfully passing the final exam receive certification demonstrating completion of a training course that meets and exceeds industry accepted national basic training standards.
10-504-168 CRIMINAL JUSTICE-PROFESSIONAL COMMUNICATIONS...process of criminal justice interviewing using basic skills model; use of nonverbal and verbal communication; security admissible confessions that preserve individual's constitutional rights; ethics in criminal justice interviewing
SEMESTER TOTAL
6
TOTAL CREDITS
6
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