Healthcare Business Professional Technical Diploma

Healthcare Business Professional

Program Code: 311601

The Healthcare Business Professional Technical Diploma encompasses a unique combination of medical office procedures, customer service, and computer skills needed to be successful for employment in a health insurance or a healthcare business office setting. Courses will immerse students in medical terminology, customer service and communication skills related to healthcare, HIPAA, various insurance programs, basic anatomy and pharmacology, and exposure to an EMR system. The program will include 39 total credits. Credits from the Healthcare Customer Service Representative Pathway certificate ladder to this technical diploma.

Employment Potential

A graduate of this program will have the potential for employment in the following roles:

  • Medical Office Specialist
  • Patient Admissions Representative
  • Patient Accounting Representative
  • Registration Specialist
  • Financial Counselor

Requirements for Program Entry

  • Getting Started:
  • 1. Apply at
  • 2. Submit the following to
  • * High school transcript (or GED/HSED transcript).
  • * College transcript.
  • If your cumulative GPA is below 2.6, complete or submit a placement evaluation.
  • Tip! Our admission advisors will assist you through every step. Have questions?
  • Connect with NWTC Admissions at or 920-498-5444.
Curriculum: Students following the study plan below will complete the Healthcare Business Professional Technical Diploma in the number of semesters shown.
First Semester
Semester Total
Second Semester
Semester Total
Third Semester
Semester Total
Total Credits

Flexible Learning Option

A majority of the Healthcare Business Professional program courses are offered in an online format.

Program Outcomes

  • Perform routine medical office administrative procedures
  • Demonstrate effective workplace communications
  • Apply technology skills to business and administrative tasks
  • Model professionalism in a healthcare setting
  • Perform financial practices through analysis of payor data and reimbursement methods


Students will be required to provide their own transportation to practicum sites and cover any other expenses related to practicum experiences. Students may be expected to travel distances to practicum sites.

Wisconsin Caregiver Law

NWTC is required to comply with the Wisconsin Caregiver Law (1997 WISCONSIN ACT 27). The completion of a caregiver background check includes the review of criminal records for convictions of serious crimes or a history of improper behavior. Students accepted into this program must complete a background check through AND complete a Background Information Disclosure (BID) form disclosing any acts, crimes, or convictions prior to program entry. The information provided in the BID form must be truthful and match any findings on the criminal record check. Information regarding this process is provided to students immediately upon acceptance into the program. Students with a criminal history may be denied access to placement at the discretion of the clinical or practicum site. Consequently, should a student have a history of convictions of serious crimes or a history of improper behaviors, NWTC cannot guarantee clinical/practicum placement or guarantee graduation within typical program timing.


  • Students must earn a "C" or higher in all 10-501-XXX, 10-530-XXX, 10-160-XXX and 31-509-XXX courses. A student who withdraws or receives a grade lower than a "C" in a program course may apply for re-entry into the program. Consideration for re-entry will be at the discretion of the re-entry team and will be dependent on clinical availability.
  • The credit for 10-890-101, College 101 is an Institutional Requirement for graduation. Consequently, it is not part of the program credit requirements, but must be passed with a "C" or better.

Study Abroad Opportunities

The International Programs staff continually seeks opportunities for students to travel abroad for educational experiences that may be offered in association with program courses. To find out more about which of your program courses may offer an opportunity during this academic year, contact your academic advisor or visit