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Healthcare Business Professional Technical Diploma

Healthcare Business Professional

Program Code: 311601

The Healthcare Business Professional Technical Diploma encompasses a unique combination of medical office procedures, customer service, and computer skills needed to be successful for employment in a health insurance or a healthcare business office setting. Courses will immerse students in medical terminology, customer service and communication skills related to healthcare, HIPAA, various insurance programs, basic anatomy and pharmacology, and exposure to an EMR system. The program will include 39 total credits. Credits from the Healthcare Customer Service Representative Pathway certificate ladder to this technical diploma.

Employment Potential

A graduate of this program will have the potential for employment in the following roles:

  • Medical Office Specialist
  • Patient Admissions Representative
  • Patient Accounting Representative
  • Registration Specialist
  • Financial Counselor
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Requirements for Program Entry

  • REQUIREMENTS FOR PROGRAM APPLICATION
  • Completed application.
  • High school transcript or equivalent. (For a list of equivalents, go to www.nwtc.edu/gettingstarted.)
  • REQUIREMENTS FOR PROGRAM ENTRY
  • To be admitted to this program, learners must achieve a prior cumulative high school or college grade point average of 2.6 or higher OR a satisfactory academic skills assessment score. College grade point average must be based on 15 credits or more. To learn more about starting this program, please contact an academic advisor at (920) 498-5444 or (888) 385-6982.
  • Students are expected to have entry-level computer skills. It is recommended that students complete basic computer coursework if deficient in this area.
  • Attend mandatory online program orientation.
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Curriculum
Curriculum: Students following the study plan below will complete the Healthcare Business Professional Technical Diploma in the number of semesters shown.
First Semester
Semester Total
13
Second Semester
Semester Total
14
Third Semester
Semester Total
12
Total Credits
39

Flexible Learning Option

A majority of the Healthcare Business Professional program courses are offered in an online format.

Program Outcomes

  • Perform routine medical office administrative procedures
  • Demonstrate effective workplace communications
  • Apply technology skills to business and administrative tasks
  • Model professionalism in a healthcare setting
  • Perform financial practices through analysis of payor data and reimbursement methods
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Internship

Students will be required to provide their own transportation to internship sites and cover any other expenses related to internship experiences. Students may be expected to travel distances to internships.

Wisconsin Caregiver Law

NWTC is required to comply with the Wisconsin Caregiver Law (1997 WISCONSIN ACT 27). The completion of a caregiver background check includes the review of criminal records for convictions of serious crimes or a history of improper behavior. Students accepted into this program must complete a background check through www.castlebranch.com AND complete a Background Information Disclosure (BID) form disclosing any acts, crimes, or convictions prior to program entry. The information provided in the BID form must be truthful and match any findings on the criminal record check. Information regarding this process is provided to students immediately upon acceptance into the program. Students with a criminal history may be denied access to placement at the discretion of the clinical or practicum site. Consequently, should a student have a history of convictions of serious crimes or a history of improper behaviors, NWTC cannot guarantee clinical/practicum placement or guarantee graduation within typical program timing.

Note

  • Students must earn a "C" or higher in all 10-501-XXX, 10-530-XXX, 10-160-XXX and 31-509-XXX courses. A student who withdraws or receives a grade lower than a "C" in a program course may apply for re-entry into the program. Consideration for re-entry will be at the discretion of the re-entry team and will be dependent on clinical availability.

Study Abroad Opportunities

The International Programs staff continually seeks opportunities for students to travel abroad for educational experiences that may be offered in association with program courses. To find out more about which of your program courses may offer an opportunity during this academic year, contact your academic advisor or visit nwtc.edu/studyabroad.

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