Follow Your Path
Provide excellent customer service in a health care setting.
Earn your Healthcare Customer Service Representative Certificate while working toward your Phlebotomy Certificate.
10-501-101 Medical Terminology
10-501-104 Culture of Healthcare
10-501-107 Digital Literacy Healthcare
How do I get started in this program?
Requirements for Certificate Entry
- Apply at www.nwtc.edu/apply.
- Submit the following to email@example.com:
- High school transcript (or GED/HSED transcript).
- College transcript.
What are my courses?
The Phlebotomy Certificate teaches blood-collecting techniques that include venipuncture, and skin punctures to provide samples necessary for lab analysis. Students also learn techniques and procedures needed to assist with various lab procedures, including specimen processing. The phlebotomist must recognize any conditions that might alter collections, correlate types of lab tests to the written diagnosis, and communicate with both the laboratory and the patients to provide the best care possible and assure specimen integrity.
- Curriculum Note: Students must earn a "C" or higher in the following courses: Medical Terminology, Basic Lab Skills, and Phlebotomy. A student may repeat that particular course to achieve a “C” or better final grade in order to continue in or complete this certificate.
- The credit for 10-890-101, College 101 is an Institutional Requirement for graduation. Consequently, it is not part of the program credit requirements, but must be passed with a "C" or better.
What else do I need to know about the program?
- A maximum of 16 students will be accepted to the Certificate in each Spring and Fall semester.
Wisconsin Caregiver Law
NWTC is required to comply with the Wisconsin Caregiver Law (1997 WISCONSIN ACT 27). The completion of a caregiver background check includes the review of criminal records for convictions of serious crimes or a history of improper behavior. Students accepted into this program must complete a background check through www.castlebranch.com AND complete a Background Information Disclosure (BID) form disclosing any acts, crimes, or convictions prior to program entry. The information provided in the BID form must be truthful and match any findings on the criminal record check. Information regarding this process is provided to students immediately upon acceptance into the program. Students with a criminal history may be denied access to placement at the discretion of the clinical or practicum site. Consequently, should a student have a history of convictions of serious crimes or a history of improper behaviors, NWTC cannot guarantee clinical/practicum placement or guarantee graduation within typical program timing.
Classes wherever you have an internet connection.
- An in-person career experience, such as an internship, practicum, or credit for prior learning, may be required.
- Some online courses may be held at specific dates/times.
- Classes between the hours of 6:00 a.m. and 5:30 p.m.
- Classes between the hours of 5:30 p.m. and 10:30 p.m.
- A combination of online classes and Saturday and/or Sunday classes.
- 12 or more credits per term.
- Fewer than 12 credits per term.