A nurse hands a patient a clipboard at the front desk

Healthcare Customer Service Representative - Certificate

Learn to provide excellent customer service in a health care setting. You'll be instructed on how to not only meet but to exceed customer needs. All courses in this certificate may be applied toward the Medical Assistant technical diploma program.

Program Code: 615091
Home » Academics and Training » Healthcare Customer Service Representative
Area of Study: Health Sciences

Program Costs & Financial Aid

See costs of tuition, books, and supplies.

Contact an NWTC admissions advisor to find the best way to pay for this program.

Estimates based on in-state residency. Learn more about tuition and fees.

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Offered At:

Follow Your Path

All credits in this certificate apply toward the following technical diploma(s):

Medical Assistant, 315091


  • Day
  • Evening
  • Full-time
  • Online
  • Part-time

How do I get started in this program?

Requirements for Certificate Entry

  • Basic computer knowledge.
  • Must be able to speak, read, and write fluently in the English language.
  • Excellent interpersonal skills.
  • Getting Started:
  • 1. Apply at www.nwtc.edu/apply.
  • 2. Enroll in classes.

What are my courses?


Students following the study plan below will complete the Healthcare Customer Service Representative Pathway Certificate in the number of semesters shown.

Total Credits 7
  • Curriculum Note: All 10-501-XXX courses must be passed with a C.

Certificate Outcomes

  • Provide excellent customer service in a health care setting.
  • Be the first contact for customers seeking health care services.

Classes wherever you have an internet connection. 

  • An in-person career experience, such as an internship, practicum, or credit for prior learning, may be required.
  • Some online courses may be held at specific dates/times.
Classes between the hours of 6:00 a.m. and 5:30 p.m.
Classes between the hours of 5:30 p.m. and 10:30 p.m.
A combination of online classes and Saturday and/or Sunday classes.
12 or more credits per term.
Fewer than 12 credits per term.