Help Desk/User Sup

Class Number: CISMICRO 10154190-1 - Help Desk/User Sup
Offering Status: Open
Academic Level: Post_Secondary
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Course Description

10-154-190 Help Desk/User Sup ...describe the role of the help desk in technology support, use terminology, processes, and tools, and demonstrate the use of business, technical, communication, and self-management skills required for help desk support professionals.

Course Typically Offered

  • Fall
  • Spring

Most NWTC classes are offered in 8-week sessions. Learn more about how our class schedule can help you succeed.

What will I learn?

  1. Explore roles in the user support industry
  2. Investigate help desk operational procedure
  3. Demonstrate communication skills needed by successful help desk professionals
  4. Explore strategies to effectively support end users
  5. Examine product support standards
  6. Demonstrate effective problem solving techniques
  7. Explore methods for training end users
  8. Improve professional effectiveness
  9. Compile a user support utility tool kit

Class Details

Class Number:
CISMICRO 10154190-1 - Help Desk/User Sup
Location:
NWTC Green Bay
Date:
-
Delivery:
Blended-less than 50% online
Term:
2027 Spring Session 2

Class Notes

Class Format: 

  • Combination of in-person and online instruction. 

  • Attend in-person sessions at specified dates, times, and location. 

  • Access remaining instruction online. 

Meetings Times

Dates Day(s) / Time Location
3/30/2027 - 5/18/2027 Tuesday
12:30 PM - 3:15 PM
Green Bay Campus Room BT253
3/30/2027 - 5/18/2027 Online
12:00 AM - 12:00 AM
Estimated Cost:
$348.00

Cost shown is based on Wisconsin residency. Additional fees may apply. View tuition and fees.