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ELL Med Asst Admin Procedures

Credits: 2
Course Number: 75-861-806

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Course Description

75-861-806 ELL MEDICAL ASSISTANT ADMINISTRATIVE PROCEDURES ...this course prepares ELL students for office, business and electronic medical record (EMR). Students will communicate effectively while scheduling appointments and performing telephone and reception duties.

What will I learn?

  1. Explain general office policies
  2. Organize patient's medical record
  3. Demonstrate telephone techniques
  4. Manage appointment schedule, using established priorities
  5. File medical records
  6. Perform an office inventory
  7. Perform routine maintenance of office equipment with documentation
  8. Compose professional/business letters
  9. Use office hardware and software to maintain office systems
  10. Integrate principles of customer service in the healthcare setting
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