Printed: 9/22/2026 6:42:43 PM
Academic year: 2027-2028

Selling Skills - Certificate

Program Code: 901049

Good customer service helps companies to retain customers, reinforces their values and brand, and drives positive word-of-mouth marketing. The Customer Service Certificate teaches the skills to create a customer experience that drives competitive advantage. Credits from this certificate may apply toward the Marketing associate degree and Digital Marketing technical diploma.

Delivery

  • Day
  • Evening
  • Full-time
  • Online
  • Part-time

Explore Locations

This program is offered at:
  • Green Bay

Program Costs & Financial Aid

Tuition: $1,760, Books: $0, Supplies: $0

Total Approximate Costs
$1,760
See costs of tuition, books, and supplies.

Contact an NWTC support representative to find ways to pay for this program.

Estimates based on in-state residency. Please visit the following URL to learn more about tuition and fees for this program. https://www.nwtc.edu/admissions-and-aid/paying-for-college/tuition-and-fees?ProgramCode=901049

Curriculum

Students following the study plan below will complete the certificate in the number of semesters shown.

8 Week 1

8 Week 2
Total Credits 8

Course Descriptions

Personal Brand
10104179

Learn how personal branding differentiates you from the competition through appearance, personality, and marketing competency. Develop strategies for building your brand and assembling portfolio components that showcase your evolving marketing perspective. (Co-Requisite: 10-890-101, College 101)

Course Typically Offered: Fall Spring
Professional Presentations
10104124

Create and deliver presentations that engage audiences and meet objectives. Utilize current technology to enhance communications while developing the creative and strategic thinking skills needed to adapt your message to diverse stakeholders.

Course Typically Offered: Fall Spring
Selling Principles
10104101

Explore selling as a career and the success factors in consultative selling. Learn the sales process including product knowledge, approach techniques, needs assessment, presentation, demonstration, objection handling, and closing strategies. Develop critical thinking skills to build customer relationships and pivot effectively when needs shift.

Course Typically Offered: Fall Spring
Customer Experience
10104191

Examine customer service culture and develop communication and listening skills essential for diverse workplace environments. Learn to handle challenging customers through creative problem-solving and explore how technology impacts service delivery and engagement. Build skills for adapting to evolving customer expectations.

Course Typically Offered: Summer Fall Spring
Source: https://nwtc.edu/academics-and-training/selling-skills