Managing-Quality
Credits: 3
Course Number: 10-196-192
Course Description
10-196-192 MANAGING-QUALITY ...developing a personal philosophy of quality, identifying all stakeholder relationships, meeting/exceeding customer expectations, managing a quality improvement project, measuring effectiveness, lean thinking, Six Sigma, and systems thinking.
Course Typically Offered
Most NWTC classes are offered in 8-week sessions. Learn more about how our class schedule can help you succeed.
Credit for Prior Learning
What will I learn?
- Gather data based on awareness of curent process applications to achieve customer needs.
- Document process activities using value stream mapping.
- Evaluate process weaknesses to select specific time based improvement techniques.
- Evaluate quick response initiatives for focused improvements.
- Measure current process activity performances to identify improvement opportunities.
- Identify root causes of process limitations utilizing data analysis.
- Identify improvement applications to current processes to increase customer satisfaction.
- Design and implement improvement applications.
- Evaluate increase in customer satisfaction from planned improvements.
- Design modifications of current processes to standardize improvements.
- Implement control measures modifications to measure and sustain process improvements.
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