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Northeast Wisconsin Technical College

IT:Support:Help Desk/User Sup

Course Number: 10154190
Credits: 2.00

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Course Description

10-154-190 IT:SUPPORT:HELP DESK/END USER SUPPORT ...describe the role of the help desk in technology support, use terminology, processes, and tools, and demonstrate the use of business, technical, communication, and self-management skills required for help desk support professionals.

Course Typically Offered

  • Fall
  • Spring

Length of Course

Course Competencies

  1. Explore roles in the user support industry
  2. Investigate help desk operational proceedure
  3. Demonstrate communication skills needed by successful help desk professionals
  4. Explore strategies to effectively support end users
  5. Examine product support standards
  6. Demonstrate effective problem solving techniques
  7. Explore methods for training end users
  8. Improve professional effectiveness
  9. Compile a user support utility tool kit