
IT:Support:Help Desk/User Sup
Course Number: 10154190
Credits: 2.00
Course Description
10-154-190 IT:SUPPORT:HELP DESK/END USER SUPPORT ...describe the role of the help desk in technology support, use terminology, processes, and tools, and demonstrate the use of business, technical, communication, and self-management skills required for help desk support professionals.
Course Typically Offered
Length of Course
Course Competencies
- Explore roles in the user support industry
- Investigate help desk operational proceedure
- Demonstrate communication skills needed by successful help desk professionals
- Explore strategies to effectively support end users
- Examine product support standards
- Demonstrate effective problem solving techniques
- Explore methods for training end users
- Improve professional effectiveness
- Compile a user support utility tool kit