Course Description
10-109-114 HOTEL MANAGEMENT ...lodging classification, ownership/affiliation, hotel/front office organization, equipment, reservations, registration, guest services, guest accounting, credit monitoring, check-out/settlement, night audit, management functions, room statistics, yield management, staffing.
Course Typically Offered
Most NWTC classes are offered in 8-week sessions. Learn more about how our class schedule can help you succeed.
Credit for Prior Learning
What will I learn?
- EXPLAIN HOW THE TRAVEL/TOURISM INDUSTRY CAN BE CATEGORIZED and CLASSIFY HOTELS ACCORDING TO SIZE/SERVICE LEVEL
- EXPLAIN HOW HOTELS ARE ORGANIZED and HOW FUNCTIONAL HOTEL AREAS ARE CLASSIFIED
- SUMMARIZE FRONT OFFICE OPERATIONS DURING THE FOUR STAGES OF THE GUEST CYCLE
- DESCRIBE THE RESERVATIONS PROCESS INCLUDING TOOLS USED, POLICIES/PROCEDURES and TYPES OF GUESTS
- LIST and DESCRIBE THE SEVEN STEPS in THE REGISTRATION PROCESS
- DESCRIBE FRONT OFFICE PROCEDURES for COMMUNICATING WITH GUESTS and OTHER HOTEL DEPARTMENTS
- EXPLAIN THE ISSUES and PROCEDURES for PROVIDING SECURITY IN HOTEL OPERATIONS
- SUMMARIZE FRONT OFFICE ACCOUNTING FUNDAMENTALS and PROCEDURES for PROCESSING HOTEL ACCOUNTING TRANSACTIONS
- IDENTIFY FUNCTIONS and PROCEDURES RELATED TO THE CHECK OUT and SETTLEMENT PROCESS
- DESCRIBE THE ROLE of HOUSEKEEPING in COMMUNICATING ROOM STATUS and MAINTAINING PROPERTY EXCELLENCE
- IDENTIFY the FUNCTIONS and STEPS IN THE FRONT OFFICE AUDIT.
- DESCRIBE THE MANAGEMENT PROCESS in TERMS OF THE FUNCTIONS MANAGER PERFORM TO ACHIEVE ORGANIZATIONAL GOALS
- EXPLAIN THE CONCEPT OF REVENUE MANAGEMENT, FORECASTING, CAPACITY MANAGEMENT and DISCOUNT ALLOCATION
- SUMMARIZE THE RECRUITING, HIRING and TRAINING PROCESS
Class list
2 classes found
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Class Number: HOSPMGT 10109114-1 - Hotel Management
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Class Number: HOSPMGT 10109114-2 - Hotel Management