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Crisis Mgmt & De-escalation

Credits: 3
Course Number: 10-504-102

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Course Description

10-504-102 CRISIS MANAGEMENT & DE-ESCALATION ...This course will examine the unique challenges that the learner may encounter in their career when in contact with persons in crisis or persons with mental illness. The ability to recognize and de-escalate dangerous behavior will make you more successful at your job. The student will learn to identify signs of crisis and mental illness as well as conflict resolution techniques to calm an otherwise volatile situation. (Prerequisite: 10-504-168 CJ-Professional Communication)

Course Typically Offered

  • Spring

Most NWTC classes are offered in 8-week sessions. Learn more about how our class schedule can help you succeed.

How can I use this course to achieve my career goals?

This course is associated with the following programs:

What will I learn?

  1. Describe how decisions are made in crisis management cases.
  2. Apply critical thinking and problem-solving techniques.
  3. Describe emotional intelligence as it relates to non-escalation.
  4. Describe the role emotional intelligence plays in Law Enforcement’s use of force
  5. Evaluate a variety of situations and individual characteristics common in crisis management situations.
  6. Apply Wisconsin statutory requirements and general guidelines regarding emergency detentions and emergency protective placements of persons.
  7. Identify key concepts and elements associated with law enforcement response to people in crisis.
  8. Apply non-escalation techniques in crisis management.
  9. Apply de-escalation techniques in crisis management.
  10. Document the decision-making process used to manage persons in crisis.
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