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Medical Asst Admin Procedures

Course Number: 31-509-301
Credits: 2
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Course Information

Description: 31-509-301 MEDICAL ASSISTANT ADMINISTRATIVE PROCEDURES...introduces medical assistant students to office management, business administration and the electronic medical record (EMR) in the medical office. Students learn to schedule appointments, perform filing, record keeping, telephone and reception duties and communicate effectively with patients and other medical office staff, and keep an inventory of supplies. (Prerequisite: Accepted into Medical Assistant program; Corequisites: 10-501-107, Digital Literacy for Healthcare)
Total Credits: 2

Prior Learning Assessments


Course Competencies

  1. Explain general office policies
  2. Demonstrate telephone techniques
  3. Manage appointment schedule, using established priorities
  4. Explain principles related to medical records
  5. Maintain medical records
  6. Utilize electronic medical record (EMR).
  7. Perform an office inventory
  8. Perform routine maintenance of office equipment with documentation
  9. Compose professional/business letters
  10. Integrate principles of customer service in the healthcare setting