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Customer Contact Skills

Course Number: 10-106-172
Credits: 1
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Course Information

Description: 10-106-172 CUSTOMER CONTACT SKILLS...a hands-on approach to dealing with customers on the phone and in-person. Students will develop effective and efficient telephone etiquette, messaging, and voicemail skills.
Total Credits: 1

Prior Learning Assessments

None

Course Competencies

  1. Answer and place calls effectively
  2. Screen, hold, and transfer calls.
  3. Create effective written and voice messages.
  4. Communicate effectively on the telephone.
  5. Provide professional customer service.
  6. Utilize Phone-Related Technology
  7. Demonstrate professional telephone etiquette.