Multi-Factor Authentication Protect your NWTC account from unwanted access
Account security is a top priority at NWTC. We have implemented multi-factor authentication (MFA) to provide an additional layer of security that makes it harder for cybercriminals to log in to your account.
All students and staff must enroll in MFA to access NWTC systems with sensitive information. With MFA, you will use something you know (your password) with something you have (your phone or security key) to confirm your identity when signing in. If a cybercriminal guesses or steals your password, MFA will prevent their sign-in as they do not have access to a device you have (like your phone).
How to set up MFA
For assistance with setting up multi-factor authentication contact the NWTC Student Help Desk.
There are multiple MFA methods available for students and employees:
Using the Microsoft Authenticator App on your iOS or Android phone
- When logging in to your NWTC Microsoft account you will see the following prompt to enroll in Microsoft MFA:
- Click Next and be prompted to provide an additional security method.
- Stop here on your computer screen and install the Microsoft Authenticator app for your device. Details on how to install the app are here.
- On your computer screen, click Next.
- You will be prompted to set up your account on the Microsoft Authenticator App. Click Next.
- Open the Microsoft Authenticator app on your device and click the + in the upper right corner of the screen.
- Select Work or school account.
- Click Scan QR code.
- Use the Microsoft Authenticator app on your phone and scan the QR code on your computer screen.
- Click Next on your computer.
- The next step is to test your Enter the 2-digit code shown on your computer screen into the Microsoft Authenticator app on your phone and click Yes.
- Click Next on your computer screen.
- It should say Notification approved for a successful test. If it does not, choose the back button and try again starting at step 11. If it was successful, click Next on the notification approval page.
- You have completed enrollment of MFA using the Microsoft Authenticator app. Click Done.
You are encouraged to add your mobile device phone number to act as a backup if you are unable to access or use the Microsoft Authenticator app for any reason. See the FAQs below.
Using Phone Call/SMS texting
- When logging in to your NWTC Microsoft account you will see the following prompt to enroll in Microsoft MFA:
- Click Next and be prompted to provide an additional security method.
- Click the link in the lower left corner of the screen: I want to set up a different method.
- In the popup box select Phone.
- Enter your phone number without dashes (example: 920123456789).
- Select the radio button for Receive a code (SMS text message) or Call me (phone call).
- Click Next.
- For "Call Me" : You will receive a phone call from Microsoft, tap the # key to confirm the sign in. For "Receive a code": You will be sent a 6-digit code from Microsoft to your phone as a text message. Enter the 6-digit code into the box.
- Click Next.
- Your phone will be registered. Click Next.
- Click Done.
This completes your enrollment of MFA! You are encouraged to enroll multiple devices in MFA. Learn how to add additional methods or change security information.
Frequently Asked Questions
How do I get MFA?
After reviewing these instructions, log in to Microsoft with your NWTC ID number@nwtc.edu (example: 12345678@nwtc.edu). Lastly, complete the enrollment of security information.
Do I have to use a smartphone to get MFA?
No; any telephone, Microsoft supported security key, or smart device will work. Students can have a text message sent to their phone. Both staff and students can receive phone calls as a verification. (However, with smart devices, you will get the quickest, simplest experience by enrolling with the Microsoft Authenticator app!) If you are a student who is also a staff member SMS text message will not be a usable MFA method while you are employed by NWTC.
Should I enroll more than one device?
Yes, we encourage you to enroll more than one device so you have a backup if your main device is lost or unavailable. To add additional devices, visit your security options page.
What do I do if I lost my device, left it at home, or am experiencing difficulties authenticating?
Check out these common troubleshooting tips from Microsoft. Call the NWTC Help Desk for assistance. Depending on your circumstance, the Help Desk can either generate a temporary access pass or assist you in configuring another device for MFA.
Is MFA mandatory?
Yes, all NWTC students and employees will be required to enroll in multi-factor authentication (MFA) to provide an additional layer of security for their NWTC account. MFA is an essential element of cybersecurity, and it will aid in protecting everyone’s online information at NWTC. If you do not have the technology to enroll in MFA, reach out to the NWTC Help Desk for support.
I do not have cellular service; how can I log in to my account?
By using the Microsoft Authenticator app, you will be able to use a 6-digit, one-time password code for your account to log in.
What if my account locks out?
If you fail to log in to an MFA protected application more than 10 times without completing the required MFA verification, your account will be temporarily locked out. You may try again to log in after 10-15 minutes or contact the Help Desk for assistance.
Here are some common ways MFA is used every day:
- When using an ATM, you need your debit card (something you have) and your PIN number (something you know).
- When paying for gas with a credit card (something you have) you need to enter your zip code (something you know).
- When logging into your bank account online, you enter your password (something you know), and you are prompted to enter a security code sent to your device via text message or email (something you have).
Important things to remember when using MFA:
- If your second factor device (e.g., your phone or security key) is lost or stolen, report it to the NWTC Help Desk immediately. This helps prevents unauthorized access to your account, and steps can be taken to help you regain access to your account while your second factor device is being replaced.
- Never approve unexpected or suspicious sign-in notifications that you have not performed. If you receive sign-in attempts to your account that you are not performing, reset your password immediately and report the notifications to the NWTC Help Desk.
- Use a screen lock on your phone in case it is lost or stolen. This will help to prevent someone from accessing your MFA device.
Contact Tech Support
Student Help Desk:
Contact the NWTC Student Help Desk for 24/7 assistance.
Staff Help Desk:
Contact the NWTC Staff Help Desk at 920- 498-6800 for assistance, or email help.desk@nwtc.edu to open a ticket in our Staff Help Desk system.