Hotel Management

Class Number: HOSPMGT 10109114-1 - Hotel Management
Offering Status: Open
Academic Level: Post_Secondary
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Course Description

10-109-114 HOTEL MANAGEMENT ...lodging classification, ownership/affiliation, hotel/front office organization, equipment, reservations, registration, guest services, guest accounting, credit monitoring, check-out/settlement, night audit, management functions, room statistics, yield management, staffing.

Course Typically Offered

  • Fall

Most NWTC classes are offered in 8-week sessions. Learn more about how our class schedule can help you succeed.

Credit for Prior Learning

What will I learn?

  1. EXPLAIN HOW THE TRAVEL/TOURISM INDUSTRY CAN BE CATEGORIZED and CLASSIFY HOTELS ACCORDING TO SIZE/SERVICE LEVEL
  2. EXPLAIN HOW HOTELS ARE ORGANIZED and HOW FUNCTIONAL HOTEL AREAS ARE CLASSIFIED
  3. SUMMARIZE FRONT OFFICE OPERATIONS DURING THE FOUR STAGES OF THE GUEST CYCLE
  4. DESCRIBE THE RESERVATIONS PROCESS INCLUDING TOOLS USED, POLICIES/PROCEDURES and TYPES OF GUESTS
  5. LIST and DESCRIBE THE SEVEN STEPS in THE REGISTRATION PROCESS
  6. DESCRIBE FRONT OFFICE PROCEDURES for COMMUNICATING WITH GUESTS and OTHER HOTEL DEPARTMENTS
  7. EXPLAIN THE ISSUES and PROCEDURES for PROVIDING SECURITY IN HOTEL OPERATIONS
  8. SUMMARIZE FRONT OFFICE ACCOUNTING FUNDAMENTALS and PROCEDURES for PROCESSING HOTEL ACCOUNTING TRANSACTIONS
  9. IDENTIFY FUNCTIONS and PROCEDURES RELATED TO THE CHECK OUT and SETTLEMENT PROCESS
  10. DESCRIBE THE ROLE of HOUSEKEEPING in COMMUNICATING ROOM STATUS and MAINTAINING PROPERTY EXCELLENCE
  11. IDENTIFY the FUNCTIONS and STEPS IN THE FRONT OFFICE AUDIT.
  12. DESCRIBE THE MANAGEMENT PROCESS in TERMS OF THE FUNCTIONS MANAGER PERFORM TO ACHIEVE ORGANIZATIONAL GOALS
  13. EXPLAIN THE CONCEPT OF REVENUE MANAGEMENT, FORECASTING, CAPACITY MANAGEMENT and DISCOUNT ALLOCATION
  14. SUMMARIZE THE RECRUITING, HIRING and TRAINING PROCESS

Class Details

Class Number:
HOSPMGT 10109114-1 - Hotel Management
Location:
NWTC Green Bay
Date:
-
Delivery:
Blended-less than 50% online
Term:
2026 Fall Session 2

Class Notes

Blended: In-Person and Online

                Class Format:

·         Combination of in-person and online instruction.

·         Attend in-person sessions at specified dates, times, and location.

·         Access remaining instruction online.

·         For more info, visit Blended Classes.

Meetings Times

Dates Day(s) / Time Location
10/27/2026 - 12/18/2026 Online
12:00 AM - 12:00 AM
10/27/2026 - 12/18/2026 Tuesday
12:30 PM - 3:20 PM
Green Bay Campus Room BT315

* Cost displayed is based on in-state residency. Back to cost