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Help Desk/User Sup

Class Number: CISMICRO 10154190-1 - Help Desk/User Sup
Offering Status: Open
Academic Level: Post_Secondary
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Course Description

10-154-190 Help Desk/User Sup ...describe the role of the help desk in technology support, use terminology, processes, and tools, and demonstrate the use of business, technical, communication, and self-management skills required for help desk support professionals.

Course Typically Offered

  • Fall
  • Spring

Most NWTC classes are offered in 8-week sessions. Learn more about how our class schedule can help you succeed.

What will I learn?

  1. Explore roles in the user support industry
  2. Investigate help desk operational procedure
  3. Demonstrate communication skills needed by successful help desk professionals
  4. Explore strategies to effectively support end users
  5. Examine product support standards
  6. Demonstrate effective problem solving techniques
  7. Explore methods for training end users
  8. Improve professional effectiveness
  9. Compile a user support utility tool kit

Class Details

Class Number:
CISMICRO 10154190-1 - Help Desk/User Sup
Location:
NWTC Green Bay
Date:
-
Delivery:
Blended
Term:
2026 Spring Session 2

Class Notes

This class is taught through a combination of in-person and online instruction. Students will attend live portions of the class at the dates, times, and location specified. The remaining instruction will be accessed anywhere using internet. For more information regarding this delivery and how to access your class, see www.nwtc.edu/blendedfaq.

Meetings Times

Dates Day(s) / Time Location
3/31/2026 - 5/19/2026 Online
12:00 AM - 12:00 AM
3/31/2026 - 5/19/2026 Tuesday
12:30 PM - 3:20 PM
Green Bay Campus Room BT253

* Cost displayed is based on in-state residency. Back to cost