Help Desk/User Sup
Course Number: 10-154-190
10-154-190 Help Desk/User Sup ...describe the role of the help desk in technology support, use terminology, processes, and tools, and demonstrate the use of business, technical, communication, and self-management skills required for help desk support professionals.
How can I use this course to achieve my career goals?
This course is associated with the following programs:
What will I learn?
- Explore roles in the user support industry
- Investigate help desk operational procedure
- Demonstrate communication skills needed by successful help desk professionals
- Explore strategies to effectively support end users
- Examine product support standards
- Demonstrate effective problem solving techniques
- Explore methods for training end users
- Improve professional effectiveness
- Compile a user support utility tool kit