Cookies on NWTC's Website

Customer Contact Skills

Class Number: OFFICTEC 10106172-1 - Customer Contact Skills
Offering Status: Open
Academic Level: Post_Secondary
Back

Course Description

10-106-172 CUSTOMER CONTACT SKILLS...Students will learn to effectively work with customers on the phone and in-person. Students will develop effective and efficient telephone etiquette, messaging, and voicemail skills.

Course Typically Offered

  • Fall
  • Spring

Most NWTC classes are offered in 8-week sessions. Learn more about how our class schedule can help you succeed.

What will I learn?

  1. Answer and place calls effectively
  2. Screen, hold, and transfer calls.
  3. Create effective written and voice messages.
  4. Communicate effectively on the telephone.
  5. Provide professional customer service.
  6. Utilize Phone-Related Technology
  7. Demonstrate professional telephone etiquette.

Class Details

Class Number:
OFFICTEC 10106172-1 - Customer Contact Skills
Date:
-
Delivery:
Online
Term:
2026 Spring Session 1

Class Notes

This is an Online class that can be accessed anywhere using internet. For more information regarding this delivery and how to access your class, see www.nwtc.edu/onlinefaq.

Meetings Times

Dates Day(s) / Time Location
1/20/2026 - 3/16/2026 Online
12:00 AM - 12:00 AM

* Cost displayed is based on in-state residency. Back to cost