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Customer Contact Skills

Credits: 1
Course Number: 10-106-172

Course Description

10-106-172 CUSTOMER CONTACT SKILLS...Students will learn to effectively work with customers on the phone and in-person. Students will develop effective and efficient telephone etiquette, messaging, and voicemail skills.

Course Typically Offered

  • Fall
  • Spring

Most NWTC classes are offered in 8-week sessions. Learn more about how our class schedule can help you succeed.

How can I use this course to achieve my career goals?

What will I learn?

  1. Answer and place calls effectively
  2. Screen, hold, and transfer calls.
  3. Create effective written and voice messages.
  4. Communicate effectively on the telephone.
  5. Provide professional customer service.
  6. Utilize Phone-Related Technology
  7. Demonstrate professional telephone etiquette.