EXCLUDESTART EXCLUDEEND

Northeast Wisconsin Technical College logo

Academic Year: 2020-2021

Business Professional Essentials Pathway Certificate Program Code 611061

Prepare to work in a business environment by learning general office and customer service skills. All courses in this certificate may be applied toward the Administrative Professional associate degree program or Office Professional technical diploma.

This program is not eligible for financial aid.

Curriculum
Students following the study plan below will complete the Business Professional Essentials Pathway Certificate in the number of semesters shown.
FIRST SEMESTER
10-106-114 KEYBOARDING-SPEED BUILDING ...typing skill and speed development on the alphabetic and numeric keyboards using analytic/diagnostic software. Basic document processing.
10-103-121 MICRO: WORD-INTRODUCTION ...word processing basics including creating, revising, formatting, printing; sections, tabs, multiple-page numbering; manipulating text; creating headers/footers; creating/formatting tables, graphics; and merging documents.
10-103-131 MICRO: EXCEL-INTRODUCTION ...creating a worksheet, enhancing worksheet appearance, moving and copying data, using formulas and functions, creating charts and using clip art. Windows experience improves success; consider 10-103-111, Windows/Computer Basics.
10-106-102 OFFICE TECHNOLOGIES...an introduction to the information processing cycle including new technology, computer system unit, Internet research, input and output devices, software, networks, ergonomics, and data storage.
10-103-161 OUTLOOK ...create and organize E-mail, schedule meetings, create tasks, and manage contacts.
10-106-153 PROFESSIONAL PROFILE ...developing a professional image and attitude, including study of business ethics and etiquette; goal setting; anger, stress, and time management; understanding of diverse cultures; and development of platform skills.
10-106-172 CUSTOMER CONTACT SKILLS...a hands-on approach to dealing with customers on the phone and in-person. Students will develop effective and efficient telephone etiquette, messaging, and voicemail skills.
SEMESTER TOTAL
11
TOTAL CREDITS
11

Course Descriptions