CONTENTSTART

Computer Support Technician - IT - Technical Diploma

Program Code: 311546

This one-year technical diploma emphasizes problem solving using microcomputer hardware and software facilities including command line environment and Windows operating systems, Microsoft Word, and Microsoft Excel. As a graduate, you may choose a career as an IT consultant, providing one-on-one problem solving to computer users, or work as a computer sales representative. The credit you earn in this program can be applied to the first year of the two-year Computer support Specialist-IT program on the Green Bay campus.

EXCLUDESTART
EXCLUDEEND

Employment Potential

A graduate of this program will have the potential for employment in the following areas:

IT Consultant: provides one-on-one problem solving for users.

Computer Sales Representative: makes customer calls, establishes customer contacts, identifies customer needs, and prepares proposals.

With additional education and/or work experience, graduates may find other opportunities for employment.

• IT Trainer
• Network Assistant
• Computer Support Certifications such as, A+, Security +, Project+, CI3, HDI Desktop Support Specialist, HDI Support Center Analyst, Microsoft Certified Professional

The following certificates/technical diplomas may be applied toward this program:

• 901542, Computer Support Certificate

EXCLUDESTART

Requirements for Program Entry

• Completed application.
• High school transcript or equivalent. For a list of equivalents, go to www.nwtc.edu/gettingstarted.
• One year of high school algebra completed.
• Ability to use computer keyboard and mouse.
• As a requirement for program entry, an Academic Skills Assessment (Accuplacer) with appropriate benchmark scores is necessary. Program Benchmarks are Arithmetic: 65; Reading Comprehension: 55; Sentence Skills: 75. Students not meeting these benchmarks or the equivalent will be required to establish an individualized academic plan. Students may have the opportunity to enroll in selected program core courses while completing their individualized plan. Upon completion of the plan, students will be eligible for all program courses. However, higher test scores will lead to greater success in core program courses. To learn more about these assessments and program benchmark scores, please contact a counselor at (920) 498-5444 or (888) 385-6982.

Program Availability

FULL TIMEFall 2016Spring 2017Summer 2017
Green Bay
Accepting
Accepting
Accepting
Marinette
Accepting
Accepting
Accepting

Application Checklist

EXCLUDEEND
EXCLUDESTART
Curriculum
Students following the study plan below will complete the Computer Support Technician technical diploma in the number of semesters shown.
FIRST SEMESTER
10-101-106
Accounting-for Non-Accountants
3
10-101-106 ACCOUNTING-FOR NON-ACCOUNTANTS ...teaching non-accountants to read, analyze, and interpret financial information for making informed business decisions. This class de-emphasizes the use of debits, credits, journal entries and other accounting procedures. Course Typically Offered: Summer/Fall/Spring
10-150-175
IT:Network: Network Essentials
3
10-150-175 IT:NETWORK:NETWORK ESSENTIALS...develop the knowledge, skills, process, and understanding of client OS installation, configuration, administration, and troubleshooting; network connectivity; standard system maintenance procedures; command line introduction; and basic PowerShell script writing. Course Typically Offered: Summer/Fall/Spring
10-154-150
IT:Support:Hardware-Intro
3
10-154-150 IT:SUPPORT:HARDWARE-INTRO ...computer network terminology, component identification, POST, computer/peripheral configuration and maintenance, basic operating systems concepts and installations, basic networking concepts and configurations and troubleshooting using the Cisco IT Essentials curriculum. Course Typically Offered: Fall/Spring
10-154-160
IT:Support:Software-Intro
3
10-154-160 IT:SUPPORT:SOFTWARE-INTRO ...an introductory course for the Computer Support Specialist program and covers the fundamental capabilities and functions of Windows, Word, Excel, Power Point, and Access. Course Typically Offered: Summer/Fall/Spring
10-801-136
English Composition 1
3
10-801-136 ENGLISH COMPOSITION 1 ...learners develop knowledge/skills in planning, organizing, writing, editing. Students will also analyze audience/purpose, use elements of research, format documents using standard guidelines, and develop critical reading skills. (Prerequisite: Accuplacer Sentence Skills=75 AND Accuplacer Reading=55 OR ACT-English =18 AND ACT Reading =15 OR 10-831-103, Intro to College Writing or 10-831-107, College Reading and Writing 1 with "B" or better OR equivalent) Course Typically Offered: Summer/Fall/Spring
10-804-133
Math & Logic
3
10-804-133 MATH & LOGIC ...students will apply mathematical problem solving techniques. Topics will include symbolic logic, sets, algebra, Boolean algebra, and number bases. (Prerequisites: Accuplacer Arithmetic=65 or ACT-Math =15 or 10-834-109, Pre Algebra AND Accuplacer Reading=55 or ACT-Reading=15 or 10-831-107, College Reading and Writing 1 or Intro to College Writing with "B" or better OR equivalent) 3 cr. Course Typically Offered: Summer/Fall/Spring
10-890-101
College 101
1
10-890-101 COLLEGE 101 ...develops tools and strategies that support success in college. Focuses on study skills, college resources, goal setting, time management, and learning styles. Introduces concepts for self assessing learning and completing an Exit Assessment that provides evidence that learning took place. Students should take this course prior to or during the first semester of their programs. 1 cr. Course Typically Offered: Summer/Fall/J-Session/Spring
SEMESTER TOTAL
19
SECOND SEMESTER
10-102-158
Business Principles
3
10-102-158 BUSINESS PRINCIPLES ...economics and business; global business; ethics and social responsibility; business ownership; entrepreneurship; business management; marketing; managing financial resources; legal issues impacting business; using technology to manage information. Course Typically Offered: Summer/Fall/Spring
10-105-101
Career Planning
1
10-105-101 CAREER PLANNING ...experiential learning introduction. Learn how personal branding allows candidates to differentiate themselves from the competition through appearance, personality, and marketing competency. Career portfolio introduced. (Corequisite: 10-890-101, College 101) Course Typically Offered: Summer/Fall/J-Session/Spring
10-152-163
IT:Program:Visual Basic
3
10-152-163 IT:PROGRAM:VISUAL BASIC ...introduction to programming using the Visual Basic.NET programming language. Program definition and design, form design, and the coding, testing, and debugging of programs are covered. (Prerequisites: 10-150-175, IT:Network:Network Essentials; 10-154-160, IT:Support:Software-Intro; 10-804-133, Math & Logic) Course Typically Offered: Fall/Spring
10-154-153
IT:Support:Oper Sys & Data Com
3
10-154-153 IT:SUPPORT:OPERATING SYSTEMS AND DATA COMMUNICATION ...core OS operation, configuration of desktop/network OS, system security/audit policy, data communications, network topologies, convergence technologies, mobile applications, virtual desktop management and advanced scripting. (Prerequisites: 10-150-175, IT:Network:Network Essentials;10-154-150, IT:Support:Hardware-Intro) Course Typically Offered: Fall/Spring
10-154-190
IT:Support:Help Desk/User Sup
2
10-154-190 IT:SUPPORT:HELP DESK/END USER SUPPORT ...describe the role of the help desk in technology support, use terminology, processes, and tools, and demonstrate the use of business, technical, communication, and self-management skills required for help desk support professionals. Course Typically Offered: Fall/Spring
10-801-196
Oral/Interpersonal Comm
3
10-801-196 ORAL/INTERPERSONAL COMM...the communication process, perception and self-concept, language, listening, nonverbal communication, interpersonal relationships, communication in groups and public communication; prepare and deliver an oral presentation. (Prerequisite: Accuplacer Sentence Skills=60 AND Accuplacer Reading=55 OR ACT-English =16 AND ACT Reading =15 OR 10-831-103, Intro to College Writing or 10-831-107, College Reading and Writing 1 with "B" or better OR equivalent)
10-801-197
Technical Reporting
3
10-801-197 TECHNICAL REPORTING ...principles of report writing and correspondence, proposals, feasibility reports, progress reports, investigation reports, evaluation reports, meeting reports, memos, and correspondence. (Prerequisite: 10-801-136, English Composition I OR 10-801-195, Written Communication with “C” or better) 3 cr. Course Typically Offered: Summer/Fall/Spring
SEMESTER TOTAL
18
TOTAL CREDITS
37
Curriculum Note
. Students must earn a "C" or better in English Composition 1 to enroll in Technical Reporting.
. The credit for 10-890-101, College 101, is an Institutional Requirement for graduation. Consequently, it is not part of the program credit requirements.

Program Outcomes

• Develop attractive and effective slide shows using PowerPoint presentation software.
• Develop professional letters and reports using Word document processing software.
• Develop professional and user-friendly spreadsheets using Excel spreadsheet software.
• Develop computer programs to perform common business functions using the Visual BASIC programming language.
• Perform common help desk and end-user support functions using current technologies and protocols.
• Install, configure, and maintain computer hardware and peripherals.
• Perform basic computer system functions and operations using the command line and shell scripts.
• Configure and administer common microcomputer operating systems.
• Automate Windows operations using common operating system scripting languages.

EXCLUDEEND
EXCLUDESTARTEXCLUDEEND
EXCLUDESTART

Industry Credentials

• With additional education students may obtain Computer Support Certifications such as, A+, Security +, Project+, CI3, HDI Desktop Support Specialist, HDI Support Center Analyst, Microsoft Certified Professional.

Note

• This can also be the first year of the two-year Computer Support Specialist - IT program on the Green Bay campus.
The International Studies staff continually seeks opportunities for students to travel abroad for educational experiences that may be offered in association with program courses. To find out more about which of your program courses may offer an opportunity during the year contact your academic advisor.

Study Abroad Opportunities

• The International Studies staff continually seeks opportunities for students to travel abroad for educational experiences that may be offered in association with program courses. To find out more about which of your program courses may offer an opportunity during the year contact your academic advisor.

EXCLUDEEND
CONTENTEND