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Computer Support Technician - IT Technical Diploma

Program Code: 311546

This one-year technical diploma emphasizes problem solving using microcomputer hardware and software facilities including command line environment and Windows operating systems, Microsoft Word, and Microsoft Excel. As a graduate, you may choose a career as an IT consultant, providing one-on-one problem solving to computer users, or work as a computer sales representative.

Follow Your Path

All credits from this technical diploma apply toward the following associate degree(s):
• 101543, Computer Support Specialist - IT
Some credits from the following certificate(s) apply toward this technical diploma:
• Computer Support, 901542

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Employment Potential

A graduate of this program will have the potential for employment in the following areas:

IT Consultant: provides one-on-one problem solving for users.

Computer Sales Representative: makes customer calls, establishes customer contacts, identifies customer needs, and prepares proposals.

With additional education and/or work experience, graduates may find other opportunities for employment.

• IT Trainer
• Network Assistant
• Computer Support Certifications such as, A+, Security +, Project+, CI3, HDI Desktop Support Specialist, HDI Support Center Analyst, Microsoft Certified Professional

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Requirements for Program Entry

• Completed application.
• High school transcript or equivalent. For a list of equivalents, go to www.nwtc.edu/gettingstarted.
• One year of high school algebra completed.
• Ability to use computer keyboard and mouse.
• To be admitted to this program, learners must achieve a prior cumulative high school or college grade point average of 2.6 or higher OR a satisfactory academic skills assessment score. College grade point average must be based on 15 credits or more. To learn more about starting this program, please contact an academic advisor at (920) 498-5444 or (888) 385-6982.

Program Availability

FULL TIMESummer 2018Fall 2018Spring 2019
Green Bay
Accepting
Accepting
Accepting
Marinette
Accepting
Accepting
Accepting

Application Checklist

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Curriculum
Students following the study plan below will complete the Computer Support Technician technical diploma in the number of semesters shown.
FIRST SEMESTER
10-101-106 ACCOUNTING-FOR NON-ACCOUNTANTS ...teaching non-accountants to read, analyze, and interpret financial information for making informed business decisions. This class de-emphasizes the use of debits, credits, journal entries and other accounting procedures.
10-150-175 IT:NETWORK:NETWORK ESSENTIALS...develop the knowledge, skills, process, and understanding of client OS installation, configuration, administration, and troubleshooting; network connectivity; standard system maintenance procedures; command line introduction; and basic PowerShell script writing.
10-154-150 IT:SUPPORT:HARDWARE-INTRO ...computer network terminology, component identification, POST, computer/peripheral configuration and maintenance, basic operating systems concepts and installations, basic networking concepts and configurations and troubleshooting using the Cisco IT Essentials curriculum.
10-154-160 IT:SUPPORT:SOFTWARE-INTRO ...an introductory course for the Computer Support Specialist program and covers the fundamental capabilities and functions of Windows, Word, Excel, Power Point, and Access.
10-890-101 COLLEGE 101 ...presents learners with exposure to the language of responsibility with an emphasis on two tracks-soft (employability) and learning skills to enhance lifelong learning in academic, career, and personal settings. Course curriculum provides application and reflection of On Course strategies and vocabulary emphasizing the value of a growth mindset. Students should take this course during the first semester of college.
SEMESTER TOTAL
19
SECOND SEMESTER
10-102-158 BUSINESS PRINCIPLES ...economics and business; global business; ethics and social responsibility; types of business ownership; entrepreneurship; role of management: operations management; human resources; marketing; managing financial resources and legal issues impacting business.
10-105-101 CAREER PLANNING ...experiential learning introduction. Learn how personal branding allows candidates to differentiate themselves from the competition through appearance, personality, and marketing competency. Career portfolio introduced. (Corequisite: 10-890-101, College 101)
10-152-185 WEBSITE CODING ...create code for generating the structure, function, and design of static websites using standards-based HTML5 and CSS3; validate code; test multi-browser and multi-device functionality.
10-154-153 IT:SUPPORT:OPERATING SYSTEMS AND DATA COMMUNICATION ...core OS operation, configuration of desktop/network OS, system security/audit policy, data communications, network topologies, convergence technologies, mobile applications, virtual desktop management and advanced scripting. (Prerequisites: 10-150-175, IT:Network:Network Essentials; 10-154-150, IT:Support:Hardware-Intro)
10-154-190 IT:SUPPORT:HELP DESK/END USER SUPPORT ...describe the role of the help desk in technology support, use terminology, processes, and tools, and demonstrate the use of business, technical, communication, and self-management skills required for help desk support professionals.
10-801-197 TECHNICAL REPORTING ...principles of report writing and correspondence, proposals, feasibility reports, progress reports, investigation reports, evaluation reports, meeting reports, memos, and correspondence. (Prerequisite: 10-801-136, English Composition I OR 10-801-195, Written Communication with “C” or better)
SEMESTER TOTAL
18
TOTAL CREDITS
37
Curriculum Note
. Students must earn a "C" or better in English Composition 1 to enroll in Technical Reporting.
. The credit for 10-890-101, College 101 is an Institutional Requirement for graduation. Consequently, it is not part of the program requirements, but must be passed with a C.

Program Outcomes

• Develop attractive and effective slide shows using PowerPoint presentation software.
• Develop professional letters and reports using Word document processing software.
• Develop professional and user-friendly spreadsheets using Excel spreadsheet software.
• Develop computer programs to perform common business functions using the Visual BASIC programming language.
• Perform common help desk and end-user support functions using current technologies and protocols.
• Install, configure, and maintain computer hardware and peripherals.
• Perform basic computer system functions and operations using the command line and shell scripts.
• Configure and administer common microcomputer operating systems.
• Automate Windows operations using common operating system scripting languages.

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Industry Credentials

With additional education students may obtain Computer Support Certifications such as, A+, Security +, Project+, CI3, HDI Desktop Support Specialist, HDI Support Center Analyst, Microsoft Certified Professional.

Study Abroad Opportunities

The International Studies staff continually seeks opportunities for students to travel abroad for educational experiences that may be offered in association with program courses. To find out more about which of your program courses may offer an opportunity during the year contact your academic advisor.

Study Abroad Opportunities

The International Studies staff continually seeks opportunities for students to travel abroad for educational experiences that may be offered in association with program courses. To find out more about which of your program courses may offer an opportunity during the year contact your academic advisor.

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