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Computer Support

Program Code: 901542

The Computer Support Certificate is designed for individuals interested in developing the support skills necessary to provide a wide range of end-user support to the computer user. Online delivery of many of the courses in this certificate allows the learner to progress at his/her own pace. All credits from this certificate can be applied to meet requirements in the Computer Support Specialist associate degree program.

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Certificate Completers will be able to

• Provide end-user support in various environments.
• Design hardware and software documentation.
• Train end users to use their systems more efficiently.
• Design effective documents, spreadsheets, and presentations using application software.

Completers will be able to apply credits toward the following programs:

• 101543, Computer Support Specialist - IT
• 311546, Computer Support Technician - IT

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Requirements for Certificate Entry:

• A strong knowledge in microcomputer applications, to include MS-Word, PowerPoint, Excel and Access.

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Curriculum
Catalog No. Description
Credits
10-107-194
IT:Documentation
2
10-107-194 IT:DOCUMENTATION ...plan documentation content and delivery methods; develop online, context-sensitive written documentation, become familiar with ISO 9000 standards, package PDF files, and create compiled help modules. Proficiency using Word required. (Prerequisite: 10-801-136, English Composition 1 or equivalent) Course Typically Offered: Summer/Fall/J-Session/Spring
10-107-195
IT:Training
2
10-107-195 IT:TRAINING ...effective presentation skills, plan training content and delivery methods, write lesson plans, provide training materials, conduct training sessions, and assess learners' grasp of stated objectives. (Prerequisites: 10-154-160, IT:Support:Software-Intro OR 10-152-173, IT:Program:Part 1 (C#)) Course Typically Offered: Fall/Spring
10-150-175
IT:Network: Network Essentials
3
10-150-175 IT:NETWORK:NETWORK ESSENTIALS...develop the knowledge, skills, process, and understanding of client OS installation, configuration, administration, and troubleshooting; network connectivity; standard system maintenance procedures; command line introduction; and basic PowerShell script writing. Course Typically Offered: Summer/Fall/Spring
10-154-150
IT:Support:Hardware-Intro
3
10-154-150 IT:SUPPORT:HARDWARE-INTRO ...computer network terminology, component identification, POST, computer/peripheral configuration and maintenance, basic operating systems concepts and installations, basic networking concepts and configurations and troubleshooting using the Cisco IT Essentials curriculum. Course Typically Offered: Fall/Spring
10-154-157
IT:Support:Advanced Projects
3
10-154-157 IT:SUPPORT:ADVANCED PROJECTS ...PC hardware, software, O.S. configuration, maintenance, I.T. resources, malware, bootable and unattended install media, data backups, disaster recovery plans, troubleshooting, virtualization, RAID storage , server farm build, emerging technologies. (Prerequisites: 10-150-175, IT:Network:Network Essentials;10-154-150, IT:Support:Hardware-Intro) Course Typically Offered: Fall/Spring
10-154-160
IT:Support:Software-Intro
3
10-154-160 IT:SUPPORT:SOFTWARE-INTRO ...an introductory course for the Computer Support Specialist program and covers the fundamental capabilities and functions of Windows, Word, Excel, Power Point, and Access. Course Typically Offered: Summer/Fall/Spring
10-154-190
IT:Support:Help Desk/User Sup
2
10-154-190 IT:SUPPORT:HELP DESK/END USER SUPPORT ...describe the role of the help desk in technology support, use terminology, processes, and tools, and demonstrate the use of business, technical, communication, and self-management skills required for help desk support professionals. Course Typically Offered: Fall/Spring
Certificate Total
18
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