CONTENTSTART

Professional Sales Certificate

Program Code: 9010412

The Professional Sales Certificate provides students with the consultative selling skills needed to be a successful, professional sales person. Learners who complete this certificate will be able to sell products in both the consumer and business markets as well as gain insight into the responsibilities of sales managers. All credits from this certificate may be applied toward the Marketing-Professional Sales Emphasis associate degree or the Professional Sales technical diploma.

EXCLUDESTART
EXCLUDEEND

Certificate Completers will be able to

• Evaluate customer needs.
• Determine appropriate product/service solutions.
• Create effective sales presentations.
• Uncover and handle objections.
• Provide customer service to build long-lasting relationships.

Completers will be able to apply credits toward the following programs:

• 311048, Professional Sales Technical Diploma
• 101043, Marketing - Professional Sales Emphasis

EXCLUDESTART
Curriculum
Catalog No. Description
Credits
10-104-101 HANDLING OBJECTIONS ...consumer buying process, appropriate closing techniques, and proper follow up techniques used to ensure a quality, long-term relationship with your customers.
10-104-154 PROFESSIONAL SALES: EVOLUTION OF CONSULTATIVE SELLING ... an overview of the consultative selling process with focus on delivering value to customers through problem-solving and long-term relationships.
10-104-156 PROFESSIONAL SALES: STRATEGY AND PREPARATION ...prepare to sell with deep knowledge of the product, industry and competition.
10-104-19 CUSTOMER SERVICE/BUSINESS COMMUNICATION ...importance of a customer, communicating with customers over the phone/e-mail, talking in layman's terms, use of face-to-face, effective meeting facilitation, being a good listener, etc.
Certificate Total
15
EXCLUDEEND
EXCLUDESTART

Note

It is recommended that courses be taken in the order listed.

EXCLUDEEND
CONTENTEND